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Lead Office S
RR Donnelley
RR Donnelley
Job Location: Los Angeles, CA
Job Type: Full-Time/Regular
Lead Office S


Los Angeles, CA
ID: 45569

Lead Office Services Associate - Job Description

The Lead Office Services Associate is responsible for oversight of all office services/mailroom, reception, and hospitality support functions provided to the client at a law firm. This position reports to an RR Donnelley Account Manager.

Principal Responsibilities

  • Coordinate site team work schedules, time off schedules, weekend and holiday coverage as well as contingent resources to facilitate timely service response.
  • Assist in managing and directing RR Donnelley site employees in reception and hospitality
  • Liaise with the client contact to evaluate and improve services, address concerns, and ensure timely and accurate project completions.
  • In conjunction with the Account Manager, participate in evaluating service and support levels at the site.
  • Ensure all work is performed according to client specifications, meeting and exceeding expectations.
  • Apply skillful leadership, best practices, and sound judgment in all dealings with the site support services staff and with your approach to maintaining exemplary service and support to the site.
  • Follow procedures to run print jobs, punch, and bind printed materials
  • Performs key ops procedures on office reprographics equipment
  • Troubleshootsproblems with reprographics equipment and places service calls as required
  • Receives, sorts and delivers incoming mail
  • Prepares overnight deliveries, affixes postage to outgoing mail, and maintains records on postage
  • Performs regular mail runs
  • Maintain inventory of office supplies and order supplies when needed
  • Coordinates work orders, vendors, and purchase orders
  • Coordinates messenger services/deliveries
  • Perform other duties as needed including coverage for other business service functions at the site.
  • Helps with office moves
  • Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing
  • Other duties as assigned including coverage for other business services functions within the site.
  • Handles sensitive and / or confidential documents and information responsibly, and with integrity
  • Fulfillment of document scanning requests
  • Cross train in all service areas and provides backup support as needed.
  • Communicates professionally via email and verbally
  • Ensure all work is performed according to client specifications, meeting and exceeding expectations.
  • Deliver support for specialty projects as required.
  • Monitor and maintain customer and RR Donnelley policies and procedures.
  • May occasionally staff the front desk
  • Maintains a clean and aesthetically pleasing reception area
  • May occasionally greet and register visitors
  • May occasionally answer general office inquiries and directs individual to the appropriate person
  • May occasionally receive telephone calls and assist with placement of calls
  • Orders office supplies and processes invoices
  • Activates security cards
  • May occasionally assist in coordinating conference rooms and dining for meetings
  • May occasionally clean conference rooms after client meetings
  • Enters service requests
  • Ensure onsite team directs suggestions, concerns and issues to appropriate RR Donnelley resources including Site Administrator, Regional Manager, Client Services Director and Human Resources.
  • Deliver support for specialty projects as required.
  • Monitor and maintain customer and RR Donnelley policies and procedures.
  • Job Type: Full-time

Shift: 9:30 AM to 6:30 PM

RRD is an EEO/AA including Vets and Disabled Employer


Required Skills
  • Five years of experience in office support services including, but not limited to, facilities coordination, reception, hospitality, mailroom, and reprographics.
  • Three years of experience in a supervisory or leadership position, ideally overseeing employees in office services, reception, mailroom and hospitality.
  • Experience working in a law firm
  • Microsoft Office Suite including proficiency in Word, Excel, PowerPoint and Outlook.
  • Proven ability to quickly learn proprietary software.
  • Excellent written and verbal communications.
  • Track record of delivering high quality, timely customer services in a demanding environment.
  • Microsoft Word, Excel, PowerPoint
  • Provide premiere service to clients with a can do attitude.

RR Donnelley

For challenging and rewarding career opportunities with an innovative industry leader, consider RR Donnelley. RR Donnelley provides communications and consultative business services to a who’s who of US and international clients. A FORTUNE 500 company with locations around the world, RR Donnelley produces printed and digital communications. You probably touch our products almost every day. With a reputation for excellence built over 145 years plus a portfolio of patents and breakthrough new products, RR Donnelley is building for a strong future.

We are a business-to-business company offering opportunities in a variety of disciplines. RR Donnelley is strongly committed to setting ambitious goals, rewarding performance, and providing opportunities for personal and professional growth. We offer competitive compensation and benefit packages.

RR Donnelley is an EEO/AA Employer
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