Back to Home Page
Communities Industries Employers JobSeekers Advertisers PJScout Resources Recruiters About
Keywords (e.g. nurse, sales) Category State City Radius
 
IT Support Specialist
McCownGordon Construction
 

Job Location: Manhattan, Kansas
Job Type: Full-Time


POSITION SUMMARY

Provides overall hardware and software support to McCownGordon associates, including systems provisioning, internal and field user support, printer/copier management, and mobile phone support.

PRIMARY RESPONSIBILITIES

System Provisioning
  • Deploys laptops and desktops by following documented procedures, company standards, and direct instruction.
  • Installs and configures software by following documented procedures, company standards, and direct instruction.

Internal User Support
  • Reviews incoming helpdesk requests, prioritizes and escalates as needed.
  • Diagnoses and repairs software and hardware by using troubleshooting procedures to determine problem and possible solutions.
  • Communicates with vendors to resolve escalated technical issues by phone and e-mail.
  • Communicates regularly with user to provide updates and interim provisions.

Field User Support
  • Addresses technical issues by using remote software and by making site visits as necessary.
  • Maintains networks and systems at remote locations.
  • Assists with technical training for field users on hardware and software.

Asset Tracking
  • Tracks laptops, desktops, hardware and software by entering details into asset tracking system.

Printer/ Copier Management
  • Keeps inventory of toner supplies and orders when needed by contacting the appropriate vendor.
  • Places service calls when equipment is broken by following departmental protocol.
  • Submits meter readings on a monthly basis by collecting the figures and e-mailing them to the appropriate contact person.

Mobile Phone Support
  • Troubleshoots phone issues with vendor support.
  • Deploys Mobile Devices by following documented procedures, company standards, and direct instruction.

Intranet Maintenance
  • Maintains corporate intranet by updating news articles and uploading documents.
  • Assists intranet users by offering guidance and instruction on navigating the system.

MINIMUM QUALIFICATIONS
  • Associates Degree in IT-related field, or equivalent certification and training.
  • 1-3 years of experience hardware troubleshooting.
  • A+ Certification preferred


WORKING CONDITIONS

The position requires work in an office environment.

Note: This job description reflects a summary of the job and does not prescribe or restrict the responsibilities that may be assigned. The job description is subject to change at any time.



HOW TO APPLY:

McCownGordon Construction



 
See all jobs in Manhattan KS
  Share this job
Share |

PJ Scout
Create Free Account

PJ Scout
 
    INDUSTRIES | COMMUNITIES | EMPLOYERS | JOB SEEKERS | CUSTOMER LOGIN
    CONTACT US | ABOUT NATIONJOB | ADVERTISERS | PRIVACY
    Electronic Recruitment since 1988. Copyright 1995-2018 NationJob, Inc. All rights reserved.
JobboardFinder - Search the best job board worldwide