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Accounting Customer Care Associate Find the missing link!
4imprint
4imprint
 

Job Location: Oshkosh, WI
Job Type: Full Time
Position:
Accounting Customer Care Associate
Find the missing link!

Company:
4imprint

Job Location(s):
Oshkosh, WI

Start Date:
ASAP



Employment Term:
Regular

Employment Type:
Full Time

Hours per Week:
40

Work Hours (i.e. shift):
Monday-Friday; 9:30am-6:30pm

Starting Salary Range:
$13.00-$15.00

Salary/Benefit Notes:
Equal opportunity/affirmative action employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.



Required Education:
High School or Equivalent

Required Experience:
1 to 20+ years

Required Security Clearance:
None

Related Categories:
Accounting - General, Admin - Data Entry/Billing, Customer Service - Call Center



Position Description
Assist the Collections Department by obtaining payments for outstanding invoices via telephone calls, emails and regular mail. Process credit card charges and refunds; call on declined credit, expired and fraudulent credit cards. Assist the Credit Department, Accounts Receivable Department, and Accounts Receivable Interns as needed in all areas including special projects in a professional work environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Demonstrate the eight core principles that guide every 4imprint teammate on a daily basis: Honesty, Curiosity, Collaboration, Flexibility, Accountability, Empathy, Positive Attitude, Humility.
  • Assist with both Collection and Credit duties.
  • Assist with Collection Calls and responsibilities.
  • Assist with Credit Calls and responsibilities.
  • Back up for placement of collection accounts with external agencies.
  • Prepare Refund Check Register
  • Clear up outstanding un-cashed refund checks.
  • Analyze and determine open account limits using Dunn and Bradstreet and Equifax information along with credit references.
  • Responsible for Accounting Claims Email Bin.
  • Back up for follow-up on calls for declined credit cards as needed.
  • Back up for processing Credit Card Charges and Refunds as needed.
  • Accounts Receivable Back Up Processor
  • Back up for Credit Applications and processing the Accounts Receivable Email Bin.
  • Back up for reviewing and processing customer purchase orders.
  • Change and Correct Customer Invoice Addresses
  • Process Bankruptcy paperwork as needed
  • Process Daily Reconciliations of all credit card transactions
  • Create, document, and maintain all applicable job procedures.
KEY COMPETENCIES:
  • Excellent communication skills.
  • Ability to perform several tasks efficiently and accurately.
  • Ability to work in a team environment.
  • Excellent organizational and follow-up skills with attention to detail.
  • Adaptable to change.
  • Ability to work well under pressure.
  • Ability to multi-task and prioritize work accordingly.
  • Exceptionally Organized
  • Self Motivated
  • Goal Orientated
  • Big Picture perspective
  • Quick and Accurate Typist
EDUCATION/SKILLS/EXPERIENCE:
  • High school diploma or equivalent
  • Prior Collections or Credit experience a plus.
  • Customer Service experience a plus.
  • Basic knowledge of accounting terminology.
  • Excel, Microsoft Word, and Windows proficiency.

Equal opportunity/affirmative action employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.




How To Apply:
Besides a wonderful team to work with, here are a few more reasons to consider 4imprint:
• Medical, dental, disability, & life insurance
• Immediate paid vacation / sick time
• 401 (k) with immediate 100% vesting
• Tuition reimbursement
• Stock savings plan
• Gain sharing
• On-going, on-site training
• Paid time off to volunteer
• On-site massage therapist
• Oil change / car wash service
• Schwan's deliveries on-site
• Catered lunches
• Wellness program
• Internal promotion/transfer opportunities

4imprint is an Equal Opportunity Employer







 
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