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Credit Customer Care Associate Solve puzzles all day long!
4imprint
4imprint
 

Job Location: Oshkosh, WI
Job Type: Full Time
Position:
Credit Customer Care Associate
Solve puzzles all day long!

Company:
4imprint

Job Location(s):
Oshkosh, WI

Start Date:
ASAP



Special Notes/Instructions:
Equal opportunity/affirmative action employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.



Employment Term:
Regular

Employment Type:
Full Time

Hours per Week:
40

Work Hours (i.e. shift):
M-F; 9:30am - 6:30pm

Starting Salary Range:
$14 - $16

Salary/Benefit Notes:
Required to work until 7:30 1-2 nights per week.



Required Education:
High School or Equivalent

Required Experience:
1 to 20+ years

Required Security Clearance:
None

Related Categories:
Accounting - General, Admin - Data Entry/Billing, Customer Service - Call Center



Position Description
PURPOSE: To establish open lines of credit for customers and process credit card, check and wire transactions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Evaluate customers accounts for open lines of credit based upon:
  • Dun & Bradstreet information.
  • Credit references.
  • Past history with 4imprint.
  • Corporate Account Guidelines.
  • Business Information Reports as needed.
  • Process all credit card transaction
  • Authorizing the credit card for an order to be released.
  • Charging the credit card.
  • Notify customer if credit card was declined, rejected or otherwise not acceptable.
  • Refunding customers credit cards due to overcharges resulting from claims change of credit cards or cancellation.
  • Investigate credit card discrepancies.
  • Printing and sending all receipt of charge or credits requested by customer.
  • Verify purchase order requirements from 4imprint customers.
  • Back up to the Accounting Claims.
  • Monitor all Tabs in the Credit Control Launch Pad.
  • Follow up on all Credit Fail or Committed orders.
  • Request cancellation of any item in credit fail or committed over 30 days old to sales team.
  • Receive and handle all incoming internal and external phone calls and emails regarding all phases of credit.
  • Assist in processing and report reviewing when assigned by manager.
  • Responsible for working the credit email bin.
  • Responsible for the Credit letter email bin.
KEY COMPETENCIES:
  • Excellent communication skills.
  • Ability to perform several tasks efficiently and accurately.
  • Ability to work in a team environment.
  • Excellent organizational and follow-up skills with attention to detail.
  • Adaptable to change.
  • Ability to work well under pressure.
  • Ability to multi-task and prioritize work accordingly.
  • Exceptionally Organized.
  • Self-Motivated.
  • Goal Orientated.
  • Big Picture perspective.
  • Quick and Accurate Typist.
EDUCATION/SKILLS/EXPERIENCE:
  • High school diploma or equivalent.
  • Customer service experience a plus.
  • Prior credit experience a plus.
  • Knowledge of Excel, Microsoft Word and Windows.

Equal opportunity/affirmative action employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.




How To Apply:
Besides a wonderful team to work with, here are a few more reasons to consider 4imprint:
• Medical, dental, disability, & life insurance
• Immediate paid vacation / sick time
• 401 (k) with immediate 100% vesting
• Tuition reimbursement
• Stock savings plan
• Gain sharing
• On-going, on-site training
• Paid time off to volunteer
• On-site massage therapist
• Oil change / car wash service
• Schwan's deliveries on-site
• Catered lunches
• Wellness program
• Internal promotion/transfer opportunities

4imprint is an Equal Opportunity Employer







 
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