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Technical Services Manager, Excipients & Chromatography
NPAworldwide Recruitment Network
NPAworldwide Recruitment Network
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Job Location: Columbia, MD

Job #: 15255
Title: Technical Services Manager, Excipients & Chromatography
Job Location: Columbia, Maryland - United States
Employment Type:
Salary: $130,000.00 - $145,000.00 - US Dollars - Yearly
Other Compensation: 16% bonus, 6% match 401k, 4% retirement contribution
Employer Will Recruit From: Nationwide
Relocation Paid?: Yes


Technical Services Manager, Excipients & Chromatography

With the company taking aggressive actions to expand and grow, they are looking to improve and upgrade their facilities across the nation and some internationally! They are looking to hire the right type of talent and a fast paced, driven type of personality.


Job Description

The Technical Customer Service Managers (TCS) role will report to the Materials Technologies Regional Sales Director, NA. This position serves as a subject matter expert (SME) and provides technical support to customers in the chromatography and excipient segments.

  • Responsible for providing technical support and training to customers (virtual support for small and mid-sized accounts and in-person support for key and large accounts)
  • Communicates benefits of company offerings and supports sales team by articulating value proposition to customers
  • Serves as technical bridge between customers application needs and company Product offerings. Work closely with companyLabs and R&D employees. SME content provider for marketing/sales collateral, reviews internal and external tools for technical accuracy, credibility and impact
  • Collaborates with product management on the product portfolio, Identifying areas for differentiation or rationalization
  • Delivers voice of customer/s to Marketing organization and R&D to drive product innovation; Identifies areas for innovation and product development
  • Collaborates with cross-regional TCS resources to share best practices and support
  • Maintains and enhances technical knowledge and competitive product knowledge
  • Works directly with customers R&D employees for various applications and functionality within his / her assigned segment
  • As necessary, provides on boarding training for new hires, and new product/refresher training to internal stakeholders

Required Skills and Abilities

  • Ability to understand complex technical topics
  • Excellent understanding of chemical manufacturing
  • Exceptional interpersonal, perseverance, influence and persuasion skills
  • Ability to present technical content to small groups and large formal gatherings
  • Suburb verbal and written communication skills
  • Proficient with Microsoft computer software programs (Word, Excel, PowerPoint and Outlook).
  • Ability to travel up to 50% - domestic US

Required Education and Experience

  • Degree in Chemistry, Chemical Engineering or related field from an accredited college/university
  • Technical knowledge of excipients and chromatography
  • Minimum 5+ years of successful technical support or technical sales experience

Preferred Qualifications

  • Advanced Degree
  • Experience with Pharmaceutical regulations
  • International business experience

University - Bachelor`s Degree/3-4 Year Degree

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