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Field Service Engineer
NPAworldwide Recruitment Network
NPAworldwide Recruitment Network
 
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Job Location: Fort Wayne, IN
JOB DESCRIPTION

Job #: 19000
Title: Field Service Engineer
Job Location: Fort Wayne, Indiana - United States
Employment Type:
Salary: contact recruiter for details
Other Compensation: Fleet car, Overtime, Bonus
Employer Will Recruit From: Regional
Clinical Diagnostics, Medical Device, Life Sciences, Hospital Biomed`s
Relocation Paid?: Negotiable

WHY IS THIS A GREAT OPPORTUNITY?

We are working with a global leader in diagnostic instruments for critical care that has grown at a rate of 8% per year since 2013. Specifically our client are experts in blood gas testing technology that lets you perform time sensitive diagnostics tests efficiently and accurately in either central labs or the ever expanding domain of point of care. As they continue to grow, they require a Field Service Engineer home based in Indiana or Michigan. The Candidate they seek will be a hardware based skill set (electrical or mechanical) who is currently doing field work ideally supporting and working with biomedical equipment, medical devices, and or clinical diagnostics. This will be a customer centric, solutions based professional that has adhered to and been successful in a formal service protocol type environment and has strengths in product install, troubleshooting, calibrating

JOB DESCRIPTION

Job Description
The purpose of the Field Engineer (FE) is to provide: technical oversight of the products installation environment, maintenance of the system to ensure reliable performance, solution-oriented consultative training, technical support, and troubleshooting of diagnostic product line, all of which require the application of engineering knowledge and skills gained through academic study and relevant experience and the use of discretion and judgment based on such learning and experience.

Required Skills

  • 2-5 years of experience as a Field Engineer in the Clinical Diagnostic, Medical Device, or Capital Equipment Industry.
  • Knowledge of clinical laboratory workflow.
  • Medical technologist experience or clinical automated laboratory instrumentation.
  • Experience with troubleshooting laboratory equipment, including performing instrument repair work.
  • Demonstrated interpersonal and diplomacy skills.
  • Excellent communication skills both verbal and written.
  • Presentation and training skills.
  • Proficient computer skills.

In addition, you will need:

  • Willingness to travel in the United States with the potential for occasional international travel.
  • Valid Drivers License

Required Experience

  • Integration of diagnostic, medical device or Life Sciences Instrumentation products into new and existing client institutions.
  • Monitoring and making improvements related to instrument performance and environmental changes during clinical trial activities.
  • Complaint reporting.
  • Execute training and implementation plan with client and field team.
  • Repair, calibration, and troubleshooting skills
  • Provide consultative solutions for clients and prospects.
  • Suggest and implement laboratory workflow solutions.
  • Troubleshoot process and product issues.
  • Provide evaluation support for product comparisons.
  • Report client satisfaction and needs.
  • Routinely performed and scheduled preventative maintenance.
  • Develop strategy for ongoing client satisfaction, and testimonials.
QUALIFICATIONS

A hardware based skill set (electrical or mechanical) who is currently doing field work ideally supporting and working with biomedical equipment, medical devices, and or clinical diagnostics. This will be a customer centric, solutions based professional that has adhered to and been successful in a formal service protocol type environment and has strengths in product install, troubleshooting, calibrating

Education:
Vocational/Technical/Diploma




How to Apply:


 
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