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Regional Operations Manager
NPAworldwide Recruitment Network
NPAworldwide Recruitment Network
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Job Location: Pendleton, OR

Job #: 6397
Title: Regional Operations Manager
Job Location: Pendleton, Oregon - United States
Employment Type:
Salary: $60,000.00 - $80,000.00 - US Dollars - Yearly
Employer Will Recruit From: Nationwide
Alere, DaVita Healthcare, Genomic, Myriad, NeoGenomics, Quest Diagnostics, Spectra, SYNLAB,
Relocation Paid?: Yes


New position to expand operational oversight of our laboratory operations in a small town located at the base of the Blue Mountains. Family owned, growing organization celebrating 50 years of service in Eastern Oregon where miles of scenic byways, alpine wilderness, working cattle ranches and basalt canyons are still the place for explorers to make their mark. Be part of a city that prides itself on its heritage. Discover its colorful past at a cultural museum, underground tour, bronze art trail or the world-famous Pendleton Round-Up. Its like stepping back in time without losing modern-day comforts. After all, where else can you learn about native tribes, attend a rodeo, go golfing, drink craft beer and play slots all in the same day?

The Regional Operations Manager will be closely connected to our senior management team and will have the ability to make a significant impact on overall corporate success.


Responsible for all elements of the clinical laboratory operations process flow, including Courier, Mail/Materials distribution, Specimen Collection, Specimen Processing, Patient Receiving and Patient Registration.


Oversee and manage all operational activities in given regional area, including patient service centers, specimen processing, and specimen collection

Willing to travel to different laboratory sites on a continuing basis

Augment and supervise procedures for dealing with troubleshooting and problem-solving in all areas of laboratory operations process flow

Develop and modify procedures to improve processes as needed

Set up and monitor programs/protocol/procedures, to ensure the accuracy of patient registration, specimen collection, and processing

Recognize and adhere to HIPAA policies, procedures and regulations to ensure patient confidentiality

Perform all administrative duties including excellent customer service to all patients, clients, and employees

Answer phones in a timely manner following company standards on proper phone etiquette

Responsible for all operational activities in the patient receiving, collection, and processing areas

Responsible for corporate compliance/quality improvement in the specimen collection and specimen handling area of the laboratory

Provide continual improvements in all areas of responsibility through the ongoing use of IQ tools

Facilitate and support sales covering the regional area and manage operations

Maintain company`s corporate culture at all facilities

Maintain compliance with all corporate policies, protocols, and procedures at the site



7-10 years progressive experience in a clinical laboratory setting

Leadership experience required

Bachelor`s degree preferred, high school graduate or equivalent required


Good communication skills

Accurate and detail oriented

Good organizational skills

Experience with management of staff

Ability to manage workload and delegate

Our client is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

University - Bachelor`s Degree/3-4 Year Degree

How to Apply:

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