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Field Service Engineers
NPAworldwide Recruitment Network
NPAworldwide Recruitment Network
 
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Job Location: Detroit, MI
JOB DESCRIPTION

Job #: 7829
Title: Field Service Engineers
Job Location: Detroit, Michigan - United States
Employment Type:
Salary: contact recruiter for details
Other Compensation: +Overtime pay
Employer Will Recruit From: Nationwide
Relocation Paid?: Negotiable

WHY IS THIS A GREAT OPPORTUNITY?

Field Service Engineer

Positions in various USA Cities

Competitive Hourly Wage and Overtime availability

JOB DESCRIPTION

Field Service Engineer

Positions available in Chicago, Columbus, Detroit, Michigan/Ohio Border depending on skillset

We are assisting our client, a high-tech company who provides manufacturing solutions in the fields of machine tools, laser technology, and electronics, with a search for multiple field service engineer positions. Our client is a stable, growing provider to multiple manufacturing industries, including metal fabrication, machining and medical manufacturing.

The field service engineer will provide applications field support for multi-axis systems, including run-off support, post sale applications support, applications training, system programming support and training. Communication with Sales/Marketing and field applications support. Company also offers programming support and/or training at the customer site.

DUTIES

  • Provide exceptional customer service
  • Clearly and professionally interact with customers
  • Work closely with customers and machines to ensure equipment operates within expected tolerances
  • Pursue machine diagnosis with our internal Product Support Group (PSG) to repair equipment
  • Work carefully with the PSG for technical assistance and provide them with diagnostic feedback
  • At times, use visual clues, computer programs, diagnostic tools to further diagnose machine difficulties
  • Use electrical and electronic knowledge to help troubleshoot and solve issues
  • Read and utilize company repair manuals and work orders for assistance with repairs and diagnostics
  • Clean, replace or install parts to maintain smooth operation of machinery and equipment
  • Assemble, install, align equipment as needed
  • Accurately report technical conditions and information of machines to PSG and management
  • Interface with cross functional work teams such as applications, sales, engineering, production, etc.
  • When needed, provide onsite training to customers for operation and/or repair of machines
  • Assist other Field Service Engineers as needed
  • Receive factory product training and technical service knowledge as needed
  • Submit organized and helpful service reports for each repair mission
  • Help to develop or adjust existing technical documentation
  • Work as required, with minimal supervision, in compliance with all safety requirements
QUALIFICATIONS

EXPERIENCE / REQUIREMENTS

  • Associates program or technical school degree in Engineering principles or a suitable combination of education and work experience.
  • Experience in computer software, CNC programming, file management, electronics, digital circuits, wiring, mechanics and hydraulics is helpful.
  • Well-mannered, able to work with all different types of customers.
  • Must have and maintain a clean and valid drivers license and record.
  • Bilingual, Spanish or German, is a plus
  • Ability/Desire to travel at a regional and national level 100%
  • Training will be 6 to 9 months

Education:
Vocational/Technical/Diploma


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