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Customer Onboarding and Support Specialist
NPAworldwide Recruitment Network
NPAworldwide Recruitment Network
 
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Job Location: Wexford, PA
JOB DESCRIPTION

Job #: 8238
Title: Customer Onboarding and Support Specialist
Job Location: Wexford, Pennsylvania - United States
Employment Type:
Salary: $30,000.00 - $35,000.00 - US Dollars - Yearly
Employer Will Recruit From: Local
Relocation Paid?: NO

WHY IS THIS A GREAT OPPORTUNITY?

Business to business customer support and manament.

Position part-time. 30hrs/week. Temp to perm

Will work with customers supporting payment services.

JOB DESCRIPTION

Part-time 30hrs/week.

Our client develops and markets payment-related automation solutions to businesses in a variety of segments

including retail, government, education, utilities, telecom and banking. !

This client services customers in:

  • ACH payment processing recurrent payments in rent/leases, loans, dues, utilities
  • Check conversion
  • Re-presentment of payments for NSF

This position will be responsible for ensuring the successful onboarding and ongoing support of new and existing customers. Responsibilities will include:

  • Oversee the new customer application process to ensure online applications are properly completed (either on behalf of prospective customers or by reseller partners) and includes all required documentation.
  • Offer guidance as appropriate regarding policies or regulatory requirements that can affect an applicants likelihood of receiving approval.
  • Utilize web searches, Equifax reports, and workflow tools within NetSuite CRM to prepare and submit for bank approval an electronic underwriting packet for every new customer applicant.
  • Facilitate the on-boarding of approved customers using NetSuite CRM and proprietary billing and account configuration software.
  • Monitor support team interactions with customers to ensure alignment with company values and policies, taling corrective action if necessary.

The ideal candidate is an experienced professional seeming a rewarding position that fully leverages their experience and skills while also offering the flexibility of a small organization.

Desired experience:

  • Familiarity with business banking and/or the payments industry
  • Risk management/commercial underwriting experience
  • Ability to address and resolve complex customer issues
  • Ability to handle information professionally and confidentially
  • Able to work effectively in a team environment with remotely-located colleagues
  • Basic MS Office
  • Familiarity with NetSuite a plus
  • Effective organizational, multi-tasking, and prioritizing skills
  • Excellent verbal, written and interpersonal communication skills
  • Strong attention to detail and accuracy

This client could consider hiring 2 individuals on a part-time basis with flexible work hours or 1 full-time person.

QUALIFICATIONS

1 to 3 years of customer support experience. Familiarity with basic accounting, positings, accounts payables etc.

Education:
High School/Secondary School




How to Apply:


 
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