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Customer Reliability Engineer
NPAworldwide Recruitment Network
NPAworldwide Recruitment Network
How to Apply:

Job Location: Boston, MA

Job #: 9055
Title: Customer Reliability Engineer
Job Location: Boston, Massachusetts - United States
Employment Type:
Salary: contact recruiter for details
Employer Will Recruit From: Nationwide
Relocation Paid?: NO


Title: - Customer Reliability Engineer

Location: Boston, MA

Duration: Full Time


The best approach to a customer support experience is to match or exceed the customers level of technical subject matter expertise and use those skills to not only help customers use the product, but to act as a technical consultant/liaison. CREs are experienced, technical individuals that consult with customers, answer questions, and help the customer grow their internal IT organization.

This is macOS administration role and a customer support role combined into one. This role requires broad internal coordination to respond to customer inquiries and provide advice on macOS management strategy. You will use your macOS administration skills to help customers to create a successful macOS management and insight function in their organization.


Every day you will

  • Be the first point of contact for the customers
  • Handle customer calls to resolution independently
  • Use your macOS administration skills to come up with interesting solutions to the unique problems of customers
  • Work with engineering and product teams to suggest features and improvements based on your experience and your knowledge of customer needs
  • Stay abreast of recent developments in the Mac Admin community

To succeed in this role you will need to have:

  • A fun loving personality that charms customers while resolving tough technical impediments
  • Prior hands on experience working with customers on a day to day basis
  • Inherent motivation for customer interactions and a passion for troubleshooting technical and human impediments
  • Experience in a prior customer liaison role supporting a SaaS product

Your chances of success in this role dramatically improve with prior exposure to

  • Mac Platform administration
  • Endpoint product support
  • Google Cloud Platform / AWS
  • Docker / Kubernetes containers
  • Postgres DB / Any SQL based DB
  • Google Cloud Datastore / Any other document store
  • Ruby on Rails / Ruby

In the first 2 weeks you will

  • Set up a local environment to deploy and play with the product
  • Publish the client`s website with your updated profile
  • Find a defect in the product
  • Start to understand the product components
  • Investigate at least one issue during internal rollout
    • We rollout multiple times every day.
    • You will get an opportunity to get your hands dirty very quickly.
  • Make an enhancement or resolve a product defect

PLease submit a word copy of your resume.


Bachelor`s degree.

University - Bachelor`s Degree/3-4 Year Degree

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