Job #: 9119
Title: Field Service Engineer
Job Location: Los Angeles, California - United States
Salary: contact recruiter for details
Other Compensation: Fleet car, Gas card, Bonus
Employer Will Recruit From: Local
Clinical Diagnostics, Instrumentation, Med Device, Life Sciences
Relocation Paid?: Negotiable
WHY IS THIS A GREAT OPPORTUNITY?
we have most recently been engaged by an incredibly emerging leader in the field of in vitro diagnostics. More specifically they are a company that have FDA approved instruments and game changing technology that enable medical professionals to make targeted treatment decisions earlier through patient samples usually in the form of blood, saliva, or urine. As they continue to rapidly expand, and the ailment that the technology treats is effecting more patients globally, they require a Field Service Engineer for the Southern California region. The Candidate they seek will be a diagnostic technical professional that has experience trouble shooting laboratory equipment, installing advanced instrumentation, and has preformed preventative maintenance techniques to machines of similar complexity JOB DESCRIPTION
Position SummaryFSE: QUALIFICATIONS
Under direction of the Area Service Manager, develops customer satisfaction through technical repair, installation, training, operation, calibration and maintenance of Companys instruments and systems for an assigned territory or system population
Principal Duties & Responsibilities:
Provides highly visible customer support through the performance of on-site installations and necessary diagnoses, troubleshooting, service and repair of complex instruments and systems
Performs routine, non-routine and unusual technical repairs of all systems assigned. This includes updates, retrofits, PMs and product enhancements.
Instructs customers in the proper operation, maintenance and trouble-shooting of instruments and systems.
Is responsible for complying with all appropriate regulatory bodies (FDA, ISO and Health Canada) mandated policies, procedures, work instructions, and records
Serves as a company liaison with customers.
Responsible for routine and consistent interaction with sales counterparts with respect to customer situations, updates, and lead generations.
Schedules, coordinates, and presents pertinent information at Customer User Group Training Seminars and Marketing Roadshows
Assists the Area Service Manager in analyzing the severity of customer complaints and to develop plans to resolve customer complaints. As needed, Travel into other territories to assist with duties and responsibilities above.
Other duties and responsibilities as assigned by the Area Service Manager
Minimum Skills & Knowledge Requirements:
Associates Degree in Electronics, Biomedical Engineering, Medical Technology or related industry.
Minimum of three years experience as a FSE I in the diagnosis, repair and maintenance of clinical diagnostics, cap equipment, or medical devices.
Must have good organizational skills, the ability to multi-task, work under pressure and exercise good judgment.
Ability to communicate effectively with customers, peers and management through oral and written presentations / reports..
Travel is required. Minimum 30% by auto in primary assigned territory. Minimum 10% by air for training, business meetings and/or support to customers outside primary or assigned territory
a diagnostic technical professional that has experience trouble shooting laboratory equipment, installing advanced instrumentation, and has preformed preventative maintenance techniques to machines of similar complexity
How to Apply: