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Help Desk Analyst
NPAworldwide Recruitment Network
NPAworldwide Recruitment Network
 
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Job Location: Boston, MA
JOB DESCRIPTION

Job #: 14053
Title: Help Desk Analyst
Job Location: Boston, Massachusetts - United States
Employment Type:
Salary: $45,000.00 - $50,000.00 - US Dollars - Yearly
Employer Will Recruit From: Local
Relocation Paid?: NO

WHY IS THIS A GREAT OPPORTUNITY?

We are currently on a hunt for an IT Support Analyst to join our team in Boston

JOB DESCRIPTION

Here are exiting responsibilities.

  • Provide Tier 1 support in a call center environment with the goal of first contact resolution
  • Support both remote and local users in a heterogeneous technology environment.
  • Support installation and configuration of various software including Citrix, Avaya/Global Protect VPN, CRM and Proprietary Systems.
  • Create Distribution Lists and Shared Mailboxes through Exchange/Office 365. Adding appropriate "Send As permissions as necessary as well as managing user access.
  • Participate in global and regional project teams as needed.
QUALIFICATIONS

We would love to hear from you if :

  • You have 2+ years of experience in phone-based IT support experience.
  • You have Bachelors Degree in Computer Science or related field of study
  • You have ITIL v3 Certification or MCP (Microsoft Certified Professional) or CompTIA A+.

Education:
University - Associate`s Degree/Graduate Diploma/2 Years


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