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Cisco Telephony Engineer
NPAworldwide Recruitment Network
NPAworldwide Recruitment Network
How to Apply:

Job Location: Buffalo, NY

Job #: 15051
Title: Cisco Telephony Engineer
Job Location: Buffalo, New York - United States
Employment Type:
Salary: $95,000.00 - $105,000.00 - US Dollars - Yearly
Other Compensation: Bonus Eligible + Very low cost Medical Insurance + many perks!
Employer Will Recruit From: Nationwide
Relocation Paid?: Negotiable


About the Company

Our client is a growing, industry leader that embraces technology and invests heavily in programs that benefit our community. When we asked numerous employees, new and old, why they loved working for this company, there was a common theme:

  • Visionary, inclusive & transparent leadership at the COO and CTO level that has worked hard to create a culture of empowerment & collaboration
    • Outstanding benefits and employee programs that promote wellness and work/life balance
      • Corporate commitment to investing in our community
        • Opportunity to work with some of the best technical talent in Buffalo

Benefits and Perks

  • Bonus Eligible
  • Highly competitive medical plans with very low cost medical premiums
  • Onsite Fitness Center & impressive cafeteria
  • Great location with free, convenient parking
  • Tons of opportunity to do good work in our community
  • Bond with your colleagues by joining one of the many "teams" that enjoy a little friendly competition in sports, games & wellness
  • Many opportunities to do good work in the community

In this role, you will be primarily responsible for administering a Cisco UCCE (Finesse/CUIC) Call Manager Enterprise environment.

Responsibilities Include:

  • Design, administer, and support Cisco Telephony systems
  • Work with onsite/support staff to develop Cisco Telephony systems so that they support the initiatives of the business
  • Provide technical administration and support for systems and network issues as they relate to the Cisco Telephony systems
  • Primary support of core Cisco Telephony Systems, to include development, testing and deployment of configurations to core systems to support new and existing clients, core system upgrades and custom development within the telephony environments
  • Onboard new users into Cisco telephony infrastructure
  • Maintain Cisco telephony user account infrastructure and coordinate security of Cisco telephony systems installation with Information Security Team
  • Backup Cisco telephony systems and coordinate backup process with the rest of IT
  • Cooperate with IT staff on all initiatives including after-hours support

  • Bachelors degree with 5 years of experience in an IT-related field or equivalent combination of education and experience
  • CCNA certificate required, CCNP Voice preferred
  • Experience with Cisco UCCE (Finesse/CUIC), ICM, CVP, Voice Routing and Cisco based technologies required < >Must have experience with supporting Cisco phone systems in complex environment

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