|
Our Mission
To honor God as servant leaders through excellence in relationships with our clients, vendors, community and each other
If anyone wants to be first, they must be the very last, and servant of all. Mark 9:35
Our Ideal Account Representative
Is professionally polished and business savvy
Lives into our corporate values
Understands and consistently provides "extra mile" service and WOW factor
Brightens a room: sociable, friendly and kind
Has the right blend of confidence and humility
Is keenly aware of verbal and nonverbal cues
Delivers an appropriate response to those cues
Makes people feel special
Has an aptitude for learning technology
Expertly tailors presentation of technical details to fit audience
Is extremely committed to excellence
Takes personal responsibility for delivering on promises
Matches needs and resources to create timely and appropriate solutions
The Basic Summary
Account Representatives are responsible for developing and maintaining relationships with clients in order to maintain a level of excellent service. Account Representatives are often the face of One Source to our clients and as such they should maintain the high standards and conduct that reflect One Source values and set an example for others to follow. While this is not a sales position, Account Representatives are responsible for helping existing clients understand the cost and productivity benefits of various complex technology solutions and securing implementation orders for recommended solutions. The position will require quick, strategic thinking and extremely polished communication skills. The highest level of professionalism is essential for success in this position. Specific Responsibilities - Maintain professional communication and courtesy in every interaction with clients and coworkers.
- Demonstrate a commitment to an extraordinary level of customer service and creating outstanding customer service experiences. Communicate with clients about general issues and/or changes related to their account with One Source or their service providers.
- Develop and present regular client presentations to explain recommended proposals, implemented savings, technology upgrades and general account status and overview. Presentations are generally made in person or via scheduled webinars.
- Know the granular details of each assigned client’s account. Maintain an understanding of each client’s current business needs. Develop and solidify relationships with each contact through ‘personal’ touches based on One Source account activity.
- Engage with appropriate contacts at every level of client organizations regularly in order to encourage trust and use of One Source services. Use every opportunity to strengthen relationships with clients.
- Participate in the established onboarding process for new clients. Be prepared for onboarding meetings by compiling relevant resources and information. Work with other teams and departments to organize and share information that will help streamline the process.
- Facilitate prompt resolution for issues and concerns by gathering information, assessing needs and involving other departments as necessary.
- Demonstrate a clear understanding and use discernment on internal escalation process, including notification to both management and other relevant OSC associates regarding critical client issues.
- Maintain records for clients of all documented savings partnering with Analysts and other departments as necessary. Compile information and create extensive reports detailing clients’ communication spend/savings over time. Review internal databases to compile all pertinent information.
- Develop and maintain up-to-date knowledge of telecommunications providers, services, and continue to learn how to apply information to clients’ infrastructure.
- Maintain understanding of specific roles and responsibilities of each One Source department and be able to explain to clients. Escalate client concerns to department management as necessary. Provide regular updates on high risk clients.
- Participate in department meetings. Prepare research and presentations for meetings as assigned.
- Manage work time responsibly and efficiently. Seek to serve other team members when all individual responsibilities are caught up.
Qualifications - Bachelor’s degree strongly preferred
- Two or more years customer service and/or major account management experience preferred
- Ability to read and interpret invoices, contracts and other detailed documents
- Microsoft Office Proficiency and general aptitude for learning about technology
Benefits
Our Competitive Compensation Package Includes: - 100% Company-Paid Health Insurance
- Generous Paid Time Off (PTO)
- Life Insurance
- Long Term Disability Insurance
- 401K Matching Retirement Program
- Company-Subsidized Gym Membership Program
- Corporate Chaplain Services
- On-Site Fitness Area
Take The Next Step Click below to apply for this position through the One Source Communications Website.
About One Source Communications
We are a leader in providing managed communication services for business. Our clients range from sole proprietor businesses to large enterprises with thousands of locations. We offer our clients a relationship experience that is tailored to meet their specific needs from service to billing to ongoing contract management.
Our management service allows our clients to take advantage of the best pricing and communications products from multiple carriers and vendors and receive one accurate, consolidated communications invoice for all services. We also provide in-house support specialists for all client communication services. Our motto is: One Number to Call and One Bill to Pay for all business communications services.
We are experiencing rapid growth, and yet we are committed to maintaining a culture that reflects our mission – To honor God as servant leaders through excellence in relationships with our clients, vendors, community and each other. Our headquarters is ideally located in eastern North Carolina and is within driving distance of beaches, mountains and major metropolitan centers.
Keywords One Source Communications, OSC, OSTCM, OSTCM.com, ostcm.com, Customer Service, Client Services, Wireless, Cellular, Mobile, Mobile Services, Wireless Services, Cell Phones, Smart Phones, Smart Devices, Smart Device, Telecommunications, Telecom, Telcom, Wireline Services, Wireline, ILEC, CLEC, Data Services, Communications, Friendly, Outgoing, Relationship Oriented, Detail Oriented, Greenville NC, Eastern NC, Pitt County, Business to Business, Account Maintenance, Entry Level, winning team, East Carolina University, ECU, Account Manager, Account Rep, Account Representative, Account Exec, Account Executive, Major Account Executive, Account Management, Client Representative, Account Liaison, Customer Liaison, Client Liaison, Tech Jobs, Technology Industry, Communications Management, Communications Services, Communications Consultant, Client Consultant, Account Consultant, Washington, Williamston, Wilson, Rocky Mount, New Bern, Tarboro, Kinston, Snow Hill, NC, North Carolina, Consultative Services, Telecom Expense Management, Telcom Expense Management, Mobile Device Management, MDM, Wireless Device Management, WDM, TEM, Total Communications Management, TCM, Managed Services, Managed Communications Services, Multi-location services, multi-site services
How to Apply:
Please click on the link below to use our on-line application process.
Click Here to Apply
One Source Communications
|
