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Job Location: Greenville, South Carolina
Department:
Client Care
Hours:
40
Category:
Management
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Grow a team to provide world-class helpdesk assistance to users of our Rental Property Management Software in an expanding, dynamic software company. Apply your superior track record of addressing client requests by identifying root causes and resolutions. Cultivate a loyal team environment where each member exceeds objectives, while thriving and growing. Engage your high energy, a strong work ethic, excellent communication and persuasion skills with a positive attitude and sense of humor. Connect with clients and avert frustration as you direct them toward meaningful solutions.
Roles and Responsibilities include:- Client Champion: inspire a client focused environment, promote a sense of urgency and importance, coordinate multi-department response to complex requests, investigae and resolve client complaints
- Client Liason: intercede with clients when set conditions are met (frustration, behavior), describe service options (need to purchase training or IT services)
- Dispatch Calls: triage and assign requests, track and report performance metrics, assure world class responses
- Quality Assurance: audit helpdesk delivery, follow-up on feedback survey
- Blog Moderator: identify topics and coordinate entries
- Helpdesk Analyst: identify common themes; coordinate unified response; detect frequent patterns; doordinate with development on product changes needed
- Traiining Coordinator: schedule and track training, establish competencies and required body of knowledge; improve implementation/training to reduce helpdesk call volume.
- Staff Selection and Development: train, motivate, coach and reatin employees, be a resource to tutor employees on how to find answers and satisfy clients.
- Collaborate with internal customers to ensure a "one PropertyBoss approach"
- Prepare and publish work schedules; according to budgets and workloads
- Observe and evaluate individual performance relative to standards
Qualifications- a verifiable track record in outstanding client care, inbound and outbound help experience
- experience connecting with clients, understanding their concerns, setting expectations and offering appropriate solutions
- technological expertise and a strong interest in the high tech environment
- demonstrate resourcefulness and display initiative
- great leadership and management skills, a committed team player
- process developer and documenter, excellent written and verbal skills
- detail-riented with excellent communication and persuasion skills
- a good working knowledge of MS Word, Excel, Outlook and Windows
Job Experience/Requirements
Experience in the rental property management industry and/or software industry is highly beneficial. an undergraduate or community college degree is preferred.
How To Apply:
Please submit resume to:
PropertyBoss Solutions
56 Pointe Circle
Greenville, SC 29615
NO CALLS PLEASE.
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