Title:

Customer Service Representative/Office Personnel

Reports To:

Office Manager

Salary:

$12.00- $15.00/Hour

Position:

Full-Time, Temp to Hire

Job Summary:

Local Company is looking to hire a long-term high energy Customer Service Representative to assist them with customer service and orders. This position will require that the professional is able to wear many hats. The position will require that the person be able to articulate the products and services offered by company in a compelling way to make caller want to move forward with an order.

The professional hired will be expected to work a schedule: Monday through Friday, with availability between the hours 7:00 am -5:30pm.

Duties and Responsibilities:

• Daily customer service which will include answering the phones

• Receives customers requests by taking orders from clients

• Up-selling products

• Dispatch

• Invoicing

• Reports

• Account management of existing accounts.

• Additional tasks as needed.

Experience:

• Proficient in Excel, Word and other Microsoft products.

• QuickBooks is a plus.

• Requires a candidate with a high energy level and a high attention to detail.

• Previous experience in customer service and inside sales prefer 2-3 years

Supervisor Requirements:

The professional hired will not be responsible for the direct supervision of any staff.

Knowledge and Abilities:

• Ability to establish priorities, work independently, and proceed with objectives without supervision.

• Ability to handle and resolve challenging problems.

• Ability to handle multiple tasks.

• Ability to work well with others.

• Ability to articulate products and services in a professional way on the phone.

Company Conformance Statement:

In the performance of their respective tasks and duties the employee hired will be expected to conform to the following:

1. Perform quality work within deadlines with or without supervision

2. Interact professionally with other employees, customers and suppliers.

3. Work effectively as a team contributor on all assignments.

4. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Physical Requirements:

Physical requirements for positions include: arm and hand steadiness and finger dexterity enough to use a keyboard and telephone; occasional lifting up to 25 pounds; may be subject to walking, standing, sitting, and reaching; and vision, speech, and hearing sufficient to perform the essential tasks. Any physical restrictions should be discussed or noted within the interview process.

Salary: