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Customer Care Specialist (STRH HME)
Regional Health
Regional Health

Job Location: Sturgis, SD
Job Type: Full time
Hours: Scheduled Weekly Hours


Department: Home Plus ST HME
Scheduled Weekly Hours:
Day (United States of America)

Job Summary:

The Customer Care Specialist is responsible for overseeing all patient intake and documentation. Accurately maintains all customer charts, provides accurate information to billing, and assists the billing staff with gathering documentation Required in the event of a denial or audit. Assists with maintaining of Initial, Revised and Recert CMN requirements. Acts as a liaison between applicable department and our Referral sources to improve documentation/paperwork flow and provider relations.

Job Description:

Essential Functions:
  • Accurately and efficiently create the appropriate delivery, billing and collection paperwork.
  • Assist in the smooth flow of paperwork and information within RHME and our referrals.
  • At intake, prepare patient paperwork and enter all patient data correctly, including demographic information, physician, diagnosis and payer. Enter data into the computer based on customer and referral interviews.
  • Be able to solicit sales of new or additional products or services by suggesting additional follow-up items relative to the patients diagnosis.
  • Complete and process paperwork in an accurate and timely manner after each delivery.
  • Consult with walk-in customers as to their equipment and service needs. Use open-ended questions effectively as part of the sales process.
  • Maintain regular and ongoing communication with delivery personnel, via radio, pager, or telephone, as necessary to exchange information regarding details of scheduling and delivery.
  • Perform thorough verification of insurance and maintain knowledge of payor guidelines.
  • Responsible for liaison between RHME, our customers, and referral sources.
  • Performs all projects and assignments delegated by Director/Supervisor.
  • All other duties as assigned.

    Additional Requirements:

    Education - High School Diploma/GED Equivalent in General Studies

    Experience - 1+ years of Home Medical Equipment Experience; 3+ years of Customer Service ExperiencePhysical Requirements:
    Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

    Employee Benefits:
    Regional Health offers a highly competitive and comprehensive benefits package that looks out for you and your family. We recognize there are many types of families, with many different needs. That's why our plans are flexible, allowing you to select the individual benefits which fit your personal needs.

    Regional Health is an integrated health care system with the purpose of helping patients and communities live well. The organization, with headquarters in Rapid City, S.D., provides community-based health care in more than 20 communities in two states and 32 specialty areas of medicine. As the largest private employer in western South Dakota, Regional Health is comprised of five hospitals, 24 clinic locations and employs nearly 5,000 physicians and caregivers. Regional Health is committed to the future of medicine, with medical training partnerships, a medical residency program, and more than 130 active research studies.

    How to Apply:

    Regional Health

    Come join us in our pursuit to become the best healthcare system in America!
    Regional Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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