Royal Credit Union
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Job Location: Eau Claire, Wisconsin
Department:
Member Loan Department
Facility:
RCU Corporate Center
Shift:
Approximately 40 hours/week. Monday - Friday, primarily 10:30 AM - 7 PM. Will work two weekends per month, Saturday 8:30 AM – 4:30 PM.
Salary:
Wages: $10.62/ hour. In addition, we pay Performance and Sales Bonuses.
Job Opening Number: 2734
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Job Description
This position is located in our Call Center and candidates will perform loan interviews, prepare loan applications, and answer loan questions using a state-of-the-art phone system for various types of consumer loans, while providing outstanding service and recommending RCU products to Members.
Required Skills
*Must be compassionate and truly enjoy assisting people with problems and finding solutions to their needs
* Must have excellent customer service skills
*Must be able to learn, retain, and recall information very quickly
* Good calculator skills and the ability to compute interest rates
* Excellent interviewing and listening skills
* Ability to exhibit composure, patience and poise when dealing with difficult situations involving Members and/or employees
* Ability to maintain positive working relationships with Members and co-workers
* Must be able to identify and develop sales opportunities among existing and prospective Members
* Good typing and computer keyboard skills required
* Knowledge of Microsoft Word, Excel, and Outlook
* Pleasant, professional and clear voice
* Ability to commit to working at RCU for a minimum of 2 years due to our extensive training program.
Preferred Skills
* Previous financial or lending experience
* Previous telephone skills
* Previous position requiring majority of the job to be on the phone or in a call center is beneficial
How To Apply:
Royal Credit Union
P.O. Box 970
Eau Claire, WI 54702
Royal Credit Union is an equal opportunity employer committed to the implementation of our Affirmative Action Plan.
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