IT Systems Technician

Desired Skills:

• Experience with firewalls, switches, and other network equipment.
• Knowledge of Windows operating systems and Windows Server.
• Active Directory experience a plus
• Experience with virtualization systems such as Virtualbox, Vmware, etc. a plus
• Able to quickly learn and apply a variety new knowledge.
• Able and willing to work to goals
• Seeks out new ways to "be lazy" with scripts and better tools

Responsibilities:

• Installing, configuring and maintaining PCs, file servers, networks, managed switches, network cables, and devices on the network. Works per procedure or with guidance
• Making sure that workstations and cables are organized, neat, and labeled
• Tracking and maintaining hardware, software, licenses and documentation
• Troubleshooting network and phone system issues
• Performing Tier 1-level user support, such as password resets, printing issues, remote desktop, etc
• Maintaining confidentiality with regard to the information being processed, stored or accessed by the network.
• Helping to train supervisors to help their people with IT infrastructure
• Making and running cable, sometimes through tight or awkward spaces
• Maintaining a troubleshooting knowledge base when issues are found and solved
• Helping write procedures internal to the IT group
• Recommending hardware purchase with justification

Education Requirements:

• Associates degree in information technology, networking or related field or working toward a degree