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Staffmark
Customer Service
Job Location: Hot Springs, AR
FLSA Status:
Non-Exempt
Supervisor’s Title:
Assistant Program Manager
General Summary
Responsible for providing service to customers over the telephone. Requires the ability to research account information on the computer and perform data entry.
Principle Duties and Responsibilities:
- Answer inbound customer service calls
- Assist customers by answering questions and providing requested information.
- Maintain performance goals (i.e. calls per hour, sales per hour, etc.).
- Maintain quality goals (i.e. greeting, presentation, closing, etc.).
- Comply with ACCENT's policies and procedures.
- Maintain a positive attitude and support ACCENT’s Commitment to Excellence.
- Perform all other duties as assigned.
Required Education, Knowledge Skills and Abilities:
- High school diploma or equivalent required. College and/or professional training a plus.
- Customer service and/or sales skills preferred.
- Flexible work schedule.
- Proficient with PCs.
- Excellent interpersonal skills.
- Professional attitude, enthusiastic, and reliable.
- Effective written and verbal communication skills.
How To apply:
Staffmark
Equal Opportunity Employer.
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