Description:
TkFast is a technology solutions provider focusing on computer equipment sales and support, website design and development, VoIP phone systems, and the design, engineering, programming, and installation of control systems (audio/video, HVAC, lighting systems, security systems, etc).
At TkFast, we look for candidates who demonstrate a passion for excellence and a commitment to first-rate customer service. We believe that every staff member is a crucial building block to a superior customer experience.
Job Summary:
We are seeking a flex-schedule Tier 1 technical support employee who is customer-centric and has the ability to learn new things continuously and quickly. The environment in our office is casual, fun and fast-paced.
The ideal candidate will have prior experience in a technical support role, and be able to clearly explain advanced technical issues to customers in a clear and concise manner. The ideal candidate will be highly motivated and have the ability to reference sources within and outside of the company.
Some of the daily responsibilities for this position include but are not limited to:
- Provide client support and technical issue resolution via phone, electronic tickets, e-mail and other electronic medium.
- Configure client’s equipment to seamlessly integrate into their existing network.
- Provide training to clients on the use of computer systems and their applications.
- Communicate and follow-up on issues with client contacts of all authority.
- Troubleshoot and proactively identify potential problems and make recommendations regarding solutions.
Qualified applicants must be able to demonstrate the following:
- Knowledge and understanding of Windows Operating Systems (2000-Vista), MS Office Applications (2000-2007), Major E-Mail Client Software, Major Web Browsers and basic overview of Server 2000-2008 are required.
- A strong sense of responsibility and initiative.
- A strong desire to learn and improve.
- Excellent deductive reasoning and problem-solving skills.
- Excellent interpersonal/communication skills (written and verbal).
- Strong organizational and time management skills.
- An ability to work with limited supervision and as part of a team.
- Dedication and commitment to providing continuous service for the advancement of technology.
- An ability to adapt to change and resolve conflict.
- An ability to prioritize and complete tasks accurately, and make decisions within established guidelines and policies.
- An ability to follow processes and pay attention to detail.
- Must be able to resolve most of the customer service technical issues without assistance but within the policies and guidelines provided.
- An ability to work on the weekends and have a flexible schedule.
- Ability to perform light lifting up to 50lbs.
How To Apply:
Please mail resumes to:
TkFast, Inc
437 S. Hydraulic
Wichita, KS 67211
Or email resume using the apply button below:
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