Title:

Front Office

Reports To:

Office Manager

Salary:

$10.00 - $14.00/Hour

Position:

Full-Time, Temp to Hire

Job Summary:

Tulsa Clinic is looking for a Full-Time Front Office employee. This role greets, instructs, and directs patients and visitors. Serves as a liaison between patient or visitor and appropriate staff. Receives cash payments from patients, issues receipts, and makes return appointments. Enters prices on charge tickets.

Working hours are Monday Friday 8:00am 5:00pm.

Duties and Responsibilities:

• Greets patients and visitors in a prompt, courteous and helpful manner.

• Displays excellent customer service skills.

• Checks patients in.

• Copies insurance card and puts in mini-chart.

• Routes patients to registration, if necessary.

• Makes mini charts as needed.

• Screens visitors and responds to routine requests for information.

• Assists patients with check out of medical records and x-rays.

• Receives / collects payments from patients and issues receipts.

• Schedules return appointments.

• Maintains work area, lobby, and waiting room in a neat and orderly manner.

• Disperses disability and FMLA requests from patients.

• Runs appointments schedules as needed.

• Collects loose papers and mini charts for no shows and cancellations, then forwards them to Medical Records.

• Reconciles appointments daily.

• Reconciles cash daily.

• Balances cash drawer daily.

• Participates in educational activities.

• Attends meetings as required.

• Maintains strictest confidentiality.

• Performs related work as required.

Experience:

• 1 year of medical experience

• Experience with Vitera software a plus!

• Knowledge of medical billing and coding

• Working knowledge of standard computer software

Supervisor Requirements:

The professional hired will not be responsible for the direct supervision of any staff.

Knowledge and Abilities:

• Ability to multi-task and streamline company processes.

• Ability and willingness to help others throughout the office.

• Ability to establish priorities, work independently, and proceed with objectives without supervision.

• Ability to handle and resolve challenging problems.

Company Conformance Statement:

In the performance of their respective tasks and duties the employee hired will be expected to conform to the following:

1. Perform quality work within deadlines with or without supervision

2. Interact professionally with other employees, customers and suppliers.

3. Work effectively as a team contributor on all assignments.

4. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Physical Requirements:

• Requires sitting for long periods of time.

• Requires viewing computer screen and typing for long periods.

• Requires normal physical strength to exert up to 30 pounds of force occasionally and/or up to 10 pounds of force frequently to move objects.

• Requires normal physical agility, which includes stooping, bending and stretching to access files and supplies.

• Requires normal concentration regarding complexity and timeliness of decision making.

• Requires normal memory, taking into consideration the amount and type of information involved.

• Average visual acuity necessary to prepare or review documents or operate equipment.

• Ability to speak, frequently conveying detailed or important information or ideas accurately.

• Ability to hear normal speech, both in person and on the telephone.

• Reasonable accommodations will be made for some physical demands for otherwise qualified individuals who require and request such accommodations.

Working Conditions:

• Work is performed in a medical office setting.

• May be exposed to communicable diseases, toxic substances, ionizing radiation, medical preparations, biohazards, bodily fluids and other conditions common to a clinic setting.

• Involves frequent contact with staff and the public.

• Contact involves dealing with sick persons.

• Interaction with others may be constant and interruptive.

• Work may be stressful at times.

• May involve dealing with angry or upset individuals.

• May periodically work outside of normal work hours.