ROLE SUMMARY

Performs a variety of clerical duties under general supervision. Greets and assists patients, schedules appointments, and assists with maintaining patient records and provider schedules.

CORE RESPONSIBILITIES

1. Performs receptionist duties as needed. Answers telephone, screens calls, takes messages, and provides information.

2. Schedules appointments for patients either by phone when they call in or in person after an office visit. Uses manual/computerized system to match physician/clinician availability with patients preferences in terms of date and time. Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns. Ensures that updates (e.g., cancellations or additions) are input daily into master schedule.

3. Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.

4. Greets, screens, and directs patients to waiting area. Monitors waiting room to insure patients are assisted in a timely manner. Assists with maintaining cleanliness of waiting room and front office.

5. Obtains, verifies, and updates patient information. Requests, locates, sends, and receives patient medical records as needed.

6. Performs clerical duties related to clinical services as needed which may include medical transcription, composition, and dictation in a medical group.

7. Orders office and clinical supplies. Assists in the care and maintenance of office equipment.

PRACTICE SPECIFIC RESPONSIBILITIES

CHILDRENS CLINIC: - Assembles patients health information including patient symptoms and medical history, exam results, X-ray reports, lab tests, diagnoses, and treatment plans. Checks to ensure all forms are completed, properly identified, and signed and that all necessary information is in the manual and/or computer file in preferred manner such as chronological.

- Scans items as needed. Preps and assembles all documents in appropriate order. Ensures that patient name, encounter number and medical record number are documented on each page of the medical record.

The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified and employees may be required to perform other duties as assigned.

SKILLS, KNOWLEDGE, AND ABILITIES

Knowledge of medical terminology and office procedures

Knowledge of grammar, spelling, and punctuation to type from draft copy and review and edit reports and correspondence

Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately

Skill in operating office equipment

Skill in organizational matters, including time management, prioritization, multitasking, and problem-solving

Ability to learn/use computer programs including Microsoft Excel, e-mail, Internet, and other software

Ability to read, understand, and follow oral and written instructions

Ability to sort and file materials correctly using alphabetic or numeric systems

Ability to communicate clearly and concisely

Ability to establish and maintain effective working relationships with patients, physicians and other clinical staff, and the public

Knowledge of legal and ethical considerations related to patient information

MINIMUM REQUIREMENTS

High school diploma or GED

• Premier healthcare organization in the state featuring
  • Wyoming Heart & Vascular Institute
  • Cancer Center
  • Level II Trauma Center
  • Weight Loss/Bariatric Surgery
• Patients travel from Western Nebraska and all over Wyoming to Cheyenne Regional
• New medical campus expansion - ICU/ PCU/ED beds, parking, Labor & Delivery beds and OB space
• Located 90 minutes from Denver
• Mid-sized city; and a nice lifestyle
  • Cultural attractions include symphony, active theater group, active arts community, nationally recognized botanic gardens, farmer's market and the world's largest outdoor event, "Cheyenne Frontier Days"
  • Excellent private and public schools, advanced placement programs in high schools, community college with academic and life enhancement classes for all ages
  • Large retail base including major restaurant chains
  • Twenty-two miles of walking trails, four golf courses, indoor tennis, indoor ice rink
  • Nearby - Rocky Mountains, skiing, rock climbing, Medicine Bow National Forest

• Competitive salary
• Health, dental and vision benefits
• Life insurance
• Long term/short term disability
• Health and Fitness membership
• Various retail benefits in the form of discounts