Customer Service Representative

• Responds to inbound customer calls in a professional manner, addressing customer issues, assuring that market quality standards are met.
• Researches and resolves a wide variety of customer questions/issues.
• Handles multiple tasks (i.e. talking with customers while accessing information and/or input in computer).
• Adapts to the needs of individual caller (i.e. dissatisfied, first-time users, etc).
• Offers alternatives and options to satisfy customer concerns.
• Recognizes opportunities to offer enhanced services (i.e. accessories or calling features).
• Provides customers timely and accurate information reflecting a positive and customer oriented image of the organization.
• Maintains a courteous and pleasant demeanor while speaking with external and internal customers.
• Achieves individual performance goals targeted by the organization.
• Processes customer requests and where applicable, processes credits/adjustments to customer accounts.
• Enters comments on customer contacts and follow-up dates where required.
• Assists in other tasks as needed or assigned.

• High school diploma or state equivalency certification required; college degree preferred.
• Minimum of two years customer service experience in a high volume telephone contact environment with resolution of complaints or inquiries preferred.
• Cellular experience preferred.
• Experience with Windows-based PCs, including general office software knowledge required.
• Ability to remain flexible and adaptable in a fast-paced environment required.
• Effective organizational and interpersonal skills required.
• Excellent verbal and written communication skills required.
• Available to work 4 weekdays and 1 weekend day from 2pm and 11pm shift required.