Performs a variety of both complex and routine clinical and support duties. Coordinates with clinical team members as appropriate in facilitating the treatment of patients.
Key Responsibilities/Essential Functions:
Other duties may be assigned. Regular and reliable attendance is an essential function of the job.
- Assists in the management of patient information in the eICU Center.
- Verifies patient census and staff assignments at beginning of shift.
- Retrieves patient data from hospital?s system and enters it in eCare Manager.
- Reports stat results or abnormal labs to MD/RN in a timely manner.
- Data entry and retrieval is accurate and timely.
- Enters new admissions within 10 minutes.
- Enters new lab data within 1 hour.
- Enters I&O within 2 hours
- Answers the phone and directs calls in the eCare ICU.
- Performs various clerical tasks in support of staff working in eCare ICU.
- Maintains a variety of databases spreadsheet and project assignments.
- Participates in staff meetings.
Demonstrates positive customer relations skills as evidenced by the following:
- Effective interpersonal skills necessary to interact with eCare ICU personnel.
- Professional phone etiquette.
- Follows though with issues in a timely fashion.
- Demonstrates enthusiasm and interest in response to requests and calls to the eCare ICU.
- Reports clinical administrative or technical problems (using a defined reporting process) that result in medical errors unsafe care or sub optimal communication between eCareICU and ICU healthcare professionals.
- Maintains patient confidentiality.
- Reports unauthorized personnel.
- Reports security breaches.
