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Web Yoga, Incorporated
Release Coordinator
Job Location: Dayton, OH
Shift:
Full-Time Contract to Hire
Job Overview:
Our client is seeking an individual who will be responsible for coordinating the deployment of new and enhanced applications in a web based environment. The person also will be responsible for managing the certification and production environments and will coordinate the support associated with Client of the existing production systems.
Eligibility Requirements:
Roles & Responsibilities
Deployment
- Coordinates the deployment of new and updated technologies to the certification and production environments, including:
- Coordinating in-house and vendor personnel before and during deployment
- Maintaining a test and deployment schedule to ensure maximum usage of limited resources
- Reducing business impact of production deployment through careful planning
- Mitigating risk through rollback and contingency planning
- Communicating the on-going status of production deployments to major stakeholders
Environment
- Maintains a repository of deployed services, scripts, reports, and installation instructions
- Maintains an accurate log of all updates to the certification and production environments
- Manages a list of defects that are resolved and created by a production deployment
- Ensures that all environments contain consistent services, scripts, and reports to enhance repeatability of environments
- Ensures that all changes to the production environment are controlled by established change management policy
- Evaluates opportunities to improve the stability and supportability of environments
- Champions strategic environmental enhancements and upgrades
Support
- Manages support issues and ad hoc requests
- Coordinates assignment of issues to appropriate personnel
- Reports on issue progress to major stakeholders
- Leads efforts to resolve issues that require major time and resource investment to remediate
- Serves in on-call support pager rotation
- Ensures that appropriate monitors are in place to support established Service Level Agreements
- Ensures that system documentation, including support procedures, architectural diagrams, installation instructions, and asset information are accurate and available
- Supports the system directly by assisting users, troubleshooting technical issues, and writing scripts and reports
Helpful Skills and Abilities
- Must be comfortable juggling many things in an environment of constantly changing priorities
- Must be organized and able to tracks lots of little moving parts
- Must be able to take criticism with a mixture of open-minded consideration and confident toughness. This person will be the bearer of bad news and will take the heat for many things which are completely beyond their control. Someone who is easily shaken or highly defensive will struggle in this position.
- Perseverance is essential to this job
- Willing to carry a pager for 24X7 support on a rotation basis
- Technical skill - breadth of knowledge is more important than depth
HOW TO APPLY:
Web Yoga, Incorporated
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