Job TitleAnalyst Tech Support - GSS NA Company SummaryWalmart serves customers and members more than 200 million times per week at more than 10,130 retail units under 69 different banners in 27 countries. With fiscal year 2012 sales of $443 billion, Walmart employs 2.2 million associates worldwide. CityBENTONVILLE StateAR Employment TypeFull Time Hourly/SalarySALARY Shift0 Position Description
Demonstrates up-to-date expertise in technical support and applies this to the development, execution, and improvement of action plans
Leads development of internal systems
Manages systems implementation for Shared Services
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
Provides and supports the implementation of business solutions
Provides customer support
Responds to customer requests for systems and process improvements for Shared Services and other stakeholders in related workflow streams
Minimum QualificationsOne year experience in a technical support or customer service role. Additional Preferred QualificationsAssociate`s Degree in Information Technology or Finance. One year experience in a shared services organization. Working knowledge of Lean Six Sigma methodology and toolkit. One year experience writing SQL. One year experience working in SAP. Req ID181443BR
