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WS Packaging Group, Inc.
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Job Location: Wilton, NH
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Requisition Number 13-0092
Post Date 2/1/2013
Title Quality Manager
City Wilton
State NH
Description
SUMMARY: Under the direction of the Regional Quality Manager, develops, implements, and maintains quality management systems designed to improve product quality, reliability, and manufacturing processes leading to enhanced customer delight. Provides leadership in the development, coordination and delivery of core training to all employees.ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Duties may be modified or additional duties assigned.
Develop close relationships with customers and suppliers in order to clearly understand customers expectations of quality.
Direct and manage the divisions quality management function. Provide guidance and direction for developing and improving systems which result in increased product quality while maximizing resource utilization.
Develop a documented quality system (ISO) which would assure conformance to customer product specifications.
Assist in auditing and monitoring vendor supplied material to access the quality and reliability of the vendors raw material and delivery services.
Work closely with engineering, production and management personnel to determine prototype quality issues.
Develop a quick response communication network with customers of WS Packaging Group to track and respond to quality issues after the customer has taken delivery of the product.
Interact as appropriate with technical and management staff. Provide quality consultation on process capabilities, product, design, measurement systems, tooling and manufacturing equipment.
Determine and make correct fitness for use judgments on products which do not confirm to specification.
Ensure compliance with government regulations dealing with Good Manufacturing Practices and Food and Drug Administration.
Develop and maintain a documented Pharmaceutical Procedures manual to be used in production of pharmaceutical materials.
Responsible for achieving return and allowance goals for facility.
Actively participate in facility waste production programs.
Responsible for staffing and operations of Quality Department.
Develop, coordinate and deliver core training to all employees.
Understand and adhere to the policies and procedures outlined in the employee manual.
Understand and support the Corporate Mission Statement, Values, Vision, and Operating Principles (attached).
Adhere to mandatory daily stretch, safety requirements.
Meet attendance standards.
Practices and sustains Lean Manufacturing and 6S procedures.
Treats others with respect.
Accepts responsibility for own actions.
Meets productivity expectations and standards.Travel:
May require limited travel (daily/overnight/extended stays possible) when needed. Supervisor will determine need.Competency: To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving Identifies and resolves problems in a timely manner. Develops alternative solutions; works well in group solving situations.
Technical Skills Strives to continuously build knowledge and skills. Shares expertise with others.
Customer Service Responds promptly to customer (internal and external) needs.
Interpersonal Skills Listens to others without interrupting. Focuses on solving conflict, not blaming; Keeps emotions under control; remains open to others ideas and tries new things.
Oral Communication Speaks clearly in positive and negative situations; Listens and gets clarification; responds well to questions; participates in meetings.
Written Communication Writes clearly and informatively; edits work for spelling and grammar. Presents numerical data effectively and is able to read and interpret written information.
Teamwork Balances team and individual responsibilities; gives and welcomes feedback; Exhibits objectivity and openness to others views: contributes to building a positive team spirit
Quality Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality: Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity Completes work in timely manner. Meets productivity standards.
Business Acumen Understands business implications of decisions.
Organizational Support Follows policies and procedures; completes administrative tasks correctly and on time.
Judgment Exhibits sound and accurate judgment. Includes appropriate people in decision-making process.
Planning/Organizing Uses time efficiently.
Professionalism Treats others with respect and consideration; accepts responsibility for own actions. Shows respect and sensitivity for differences in culture, generation, status or position.
Ethics Works with integrity. honesty and ethically.
Safety and Security Observes safety and security procedures.
Adaptability Adapts to changes in the work environment. Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality Is consistently at work and on time.
Dependability Follows instructions, responds to management direction; commits to extended work hours when necessary. Completes tasks on time or notifies appropriate person with an alternative plan.
Initiative Seeks increased responsibility; Takes independent actions and calculated risks; Asks for and offers help when needed. Demonstrates persistence and overcomes obstacles.QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience:
Associates degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.Language Skills
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.Reasoning Ability:
Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.. Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Office Software including Outlook and have the ability to learn company specialized software programs.Physical Demands:
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.WORK ENVIRONMENT:
Quiet conditions; may encounter moderate noise when in manufacturing environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements SUMMARY: Under the direction of the Regional Quality Manager, develops, implements, and maintains quality management systems designed to improve product quality, reliability, and manufacturing processes leading to enhanced customer delight. Provides leadership in the development, coordination and delivery of core training to all employees.ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Duties may be modified or additional duties assigned.
Develop close relationships with customers and suppliers in order to clearly understand customers expectations of quality.
Direct and manage the divisions quality management function. Provide guidance and direction for developing and improving systems which result in increased product quality while maximizing resource utilization.
Develop a documented quality system (ISO) which would assure conformance to customer product specifications.
Assist in auditing and monitoring vendor supplied material to access the quality and reliability of the vendors raw material and delivery services.
Work closely with engineering, production and management personnel to determine prototype quality issues.
Develop a quick response communication network with customers of WS Packaging Group to track and respond to quality issues after the customer has taken delivery of the product.
Interact as appropriate with technical and management staff. Provide quality consultation on process capabilities, product, design, measurement systems, tooling and manufacturing equipment.
Determine and make correct fitness for use judgments on products which do not confirm to specification.
Ensure compliance with government regulations dealing with Good Manufacturing Practices and Food and Drug Administration.
Develop and maintain a documented Pharmaceutical Procedures manual to be used in production of pharmaceutical materials.
Responsible for achieving return and allowance goals for facility.
Actively participate in facility waste production programs.
Responsible for staffing and operations of Quality Department.
Develop, coordinate and deliver core training to all employees.
Understand and adhere to the policies and procedures outlined in the employee manual.
Understand and support the Corporate Mission Statement, Values, Vision, and Operating Principles (attached).
Adhere to mandatory daily stretch, safety requirements.
Meet attendance standards.
Practices and sustains Lean Manufacturing and 6S procedures.
Treats others with respect.
Accepts responsibility for own actions.
Meets productivity expectations and standards.Travel:
May require limited travel (daily/overnight/extended stays possible) when needed. Supervisor will determine need.Competency: To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving Identifies and resolves problems in a timely manner. Develops alternative solutions; works well in group solving situations.
Technical Skills Strives to continuously build knowledge and skills. Shares expertise with others.
Customer Service Responds promptly to customer (internal and external) needs.
Interpersonal Skills Listens to others without interrupting. Focuses on solving conflict, not blaming; Keeps emotions under control; remains open to others ideas and tries new things.
Oral Communication Speaks clearly in positive and negative situations; Listens and gets clarification; responds well to questions; participates in meetings.
Written Communication Writes clearly and informatively; edits work for spelling and grammar. Presents numerical data effectively and is able to read and interpret written information.
Teamwork Balances team and individual responsibilities; gives and welcomes feedback; Exhibits objectivity and openness to others views: contributes to building a positive team spirit
Quality Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality: Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity Completes work in timely manner. Meets productivity standards.
Business Acumen Understands business implications of decisions.
Organizational Support Follows policies and procedures; completes administrative tasks correctly and on time.
Judgment Exhibits sound and accurate judgment. Includes appropriate people in decision-making process.
Planning/Organizing Uses time efficiently.
Professionalism Treats others with respect and consideration; accepts responsibility for own actions. Shows respect and sensitivity for differences in culture, generation, status or position.
Ethics Works with integrity. honesty and ethically.
Safety and Security Observes safety and security procedures.
Adaptability Adapts to changes in the work environment. Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality Is consistently at work and on time.
Dependability Follows instructions, responds to management direction; commits to extended work hours when necessary. Completes tasks on time or notifies appropriate person with an alternative plan.
Initiative Seeks increased responsibility; Takes independent actions and calculated risks; Asks for and offers help when needed. Demonstrates persistence and overcomes obstacles.QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience:
Associates degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.Language Skills
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.Reasoning Ability:
Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.. Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Office Software including Outlook and have the ability to learn company specialized software programs.Physical Demands:
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.WORK ENVIRONMENT:
Quiet conditions; may encounter moderate noise when in manufacturing environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
How To Apply:
WS Packaging Group is one of the largest printing and label converting operations in North America.
We offer flexible scheduling and an excellent benefit package including health insurance, 401k with a company match, and a profit-based bonus program.
WS Packaging Group, Inc.
WS Packaging Group, Inc. is proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.
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