Job Description
Ambulatory Registration Specialist – Contact Center
About the Position
This team member will be assigned to a Call Center that performs a variety of support functions including, but not limited to, registation and scheduling, interviewing patients, telephone management, insurance/billing questions and general phone call intake.
The qualified candidate will also be responsible for carrying out the following duties:
- Conducts patient interview by telephone to collect accurate demographic and financial information for appointment.
- Answer telephones, routes caller, takes messages and profides routine information to callers.
- Registers patients in accordance with established policies and prodedures.
- Schedules patient appointments giving necessary information such as test instructions, directions, appropriate attire to wear for appointment, etc.
- Processes requests for patient information according to policies and procedures.
- Types various letters, memos, and reports as needed. Proofs materials for errors.
- Ensures patient confidentiality.
- Corresponding with clinical teams and physicians via the compurter system reguarding necessary patient information.
Qualifications
- 3 - 6 months of physician office experience preferred
- Medical Terminology preferred
- Strong computer skills
- Strong communication skills
- Ability to handle large volume of customer calls
WellSpan Health
WellSpan Health is a not-for-profit, community based health care system serving more than 650,000 people in south central Pennsylvania and northern Maryland. York Hospital, a 570+ bed community teaching hospital, and Gettysburg Hospital, a 76-bed acute-care facility, are the cornerstones of the health system. The organization has received significant, national recognition, including being named a “Top 100 Integrated Health Network” by Verispan, being one of the “Top 25 Connected Healthcare Facilities” by Health Imaging and IT and York Hospital has been named a “Top 100 Hospital” by Solucient seven times. WellSpan Health is an integrated health system with more than 60 care sites, 8,000 employees and seven residency programs.
The Community
WellSpan Health facilities are located in York and Adams counties, which offer an ideal living environment to match the quality of work-life balance you're seeking. York boasts abundant outdoor and cultural activities, including restaurants, theatre, golf courses, hiking trails and water sports. The community is only one hour from the Baltimore/DC metro area and about two hours from Philadelphia.
If you value a strong sense of community, the more palatable pace of a smaller city, and the convenience of a workplace close to home, you'll realize the advantages of considering WellSpan Health as part of your future.
How to Apply:
WellSpan Health
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