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WellSpan Health
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Job Location: York, PA
Job Type: Full-Time/Regular
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Contact Center Specialist - Medical Group Call Center - FT
Tracking Code 26877
Job Description
General Summary:
Under the general supervision of the Supervisor-Contact Center and the Manager-WSH Access, performs a variety of support functions including, but not limited to, registration and scheduling, telephone management, interviewing patients, insurance/ billing and record management, interviewing and general phone call intake.
Duties and Responsibilities:
The following are essential job accountabilities:
1 Answers incoming calls to a centralized phone queue with exceptional customer service skills. Manages the needs of each patient appropriately.
2 Conducts patient interview by telephone, to collect accurate financial, biographic and demographic information for admission or registration.
3 Schedules patient appointments to be seen by providers at any WellSpan practice that is appropriate to the patients needs.
4 Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required. Explains insurance coverages and requirements for precertification/preauthorization, as applicable.
5 Registers patients in accordance with established policies and procedures. Understands patient insurance information and correctly enters that information into the billing system.
6 Corresponds with clinical teams and physician via the computer system with necessary patient information.
7 Pages providers when needed for patient consults.
8 Relays medical information to the clinical team to allow them to provide exceptional patient care.
9 Communicates with ancillary areas to answer questions for the patient, such as pharmacy, lab, etc..
10 Uses the clinical computer system to communicate with medical office staff.
Department Description:
The WellSpan Medical Group Contact Center is located in a beautifully restored loft building known as the Greenway Tech Building in downtown York. The personal work spaces are state of the art with ergonomic design, dual 19 inch monitors, natural lighting and task lighting to assist staff with workflow and ensure a comfortable working atmosphere.
About Wellspan:
WellSpan Health is a not-for-profit, community based health care system serving more than 650,000 people in south central Pennsylvania and northern Maryland. York Hospital, a 570+ bed, Level 1 Trauma Center, Magnet designated community teaching hospital, and Gettysburg Hospital, a 76-bed acute-care facility, are the cornerstones of the health system. In April 2012, WellSpan Health opened the WellSpan Surgery and Rehabilitation Hospital a 73-bed state-of-the art hospital, to care for patients recovering from strokes, traumas, chronic disease complications and orthopedic injuries. The organization has received significant, national recognition, including being named a "Top 100 Integrated Health Network" by Verispan, being one of the "Top 25 Connected Healthcare Facilities" by Health Imaging and IT. WellSpan Health is an integrated health system with more than 60 care sites, more than 8,700 employees and seven residency programs.
The Community:
WellSpan Health facilities are located in York and Adams counties, which offer an ideal living environment to match the quality of work-life balance youre seeking. Both communities offer abundant outdoor and cultural activities, including restaurants, theatre, golf courses, hiking trails, water sports and historic tours. The communities are a short drive from several, large metropolitan areas including the Baltimore/DC metro area and Philadelphia.
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Required Skills
- Strong computer skills
- Strong communication skills
- Ability to handle large volume of customer calls
Required Experience
- 3 - 6 months of physician office experience preferred
- Medical Terminology preferred
- Prior customer service experience preferred
Job Location York, Pennsylvania, United States
Position Type Full-Time/Regular
Schedule: Days/Evenings
Additional Scheduling Info: N/A
Additional Requirements: N/A
WellSpan Health
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