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TheLadders.com
"Director, Delivery Management"
Job Location: Chicago, IL
Department:
Marketing
"The Director, Delivery Management serves as a key leader on iCrossing accounts and within the organization. The Director acts as program manager on one or two large client accounts or on several small-to-medium client accounts. In this role, the Director is responsible for the effective management of all projects, the efficient use of resources, and the consistent delivery of high-quality client deliverables. The Director is also responsible for the financial performance of his or her accounts and is responsible for hitting specific gross margin targets. The Director, Delivery Management may manage one or more Project Management resources, overseeing the development of direct reports and coaching their success. The Director is a highly skilled communicator able to build internal and client relationships and guide teams to success.
Major Job Responsibilities / Accountabilities:· Accountable for the gross profit, client satisfaction, and employee satisfaction of large client engagements or a suite of several client engagements:· Oversees engagement teams ensuring efficient utilization of resources allocated to engagement· Ensures the successful and profitable completion of many concurrent projects· Acts as point of escalation internally and with the client for all delivery issues related to the engagement· Reports on engagement status and health to Delivery Management Practice Lead· Estimates projects with input of discipline leads:· Creates schedule and staffing plan to support deliverable objectives· Documents scope and deliverable objectives· Determines and communicates project gross profit including expected revenue, labor cost, and other direct costs.· Obtains proper internal approval of client contracts· Assists Client Services and Business Development in contract negotiationKnowledge / Skills / Abilities:· Bachelor?s degree or equivalent work experience; an advanced degree is preferred· 7 to 10 years of project/program management experience (preferably 3-5 years within an interactive advertising or marketing agency environment)· PMP certification or equivalent experience and training· Acts as a leader within the Delivery Management capability and a leader on all engagements· Delivers internal training or brown bag sessions· Participates in Discipline and/or service offering initiatives· Has a keen intellect and superior analytic skills· A team player that understands how to work effectively in a fast paced, evolving organization· Bright, conceptual and a quick learner ? able to quickly assess a situation and generate new insights and usable ideas· Takes personal responsibility for individual development and approaches every situation as an opportunity to learn· Organized and detail oriented. Excellent follow-up and follow-through· Possesses excellent inter-personal, communication and presentation skills · Excellent conflict resolution skills; escalates issues appropriately "
Click here to apply:
http://Marketing.theladders.com/job/jobboard?pl=nj-M1&cr=1309977
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