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Paul Johnson & Associates
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Job Location: Greenwood, MS
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Our client is a leading regional service provider for a national brand. They are a privately held, family owned and operated business with over 500 employees, and they have experienced significant growth over the past decade. The workforce consists of technical equipment installers who drive company-owned vehicles to homes and serve consumers by installing their equipment.
Responsibilities
- Manage, build, and lead a branch of 30+ technicians
- Interact and communicate with technicians, home office personnel, and customers in order to provide seamless service
- Manage all aspects of the office; including budgeting, routing, logistics, and fleet, and P&L.
- Lead the team in achieving branch goals
- Hire, train, develop, and coach employees for the branch. Handle terminations if needed. Complete these duties according to company policy and procedures.
Qualifications
- Bachelors degree or a combination of education, certifications, and relevant experience)
- 5+ years of supervisory/management experience managing technicians, construction personnel, or similar types of service, repair, installation, or maintenance teams.
- Experience planning, directing, and coordinating the activities of a branch , department, or team of 20 +
- Track record for delivering results (Operational results, developing others, retaining high performers, creating a positive, trusting work environment, safety)
- Capable of creating an environment of support and accountability
- Previous leadership and management experience (manager of manager or general manager level). Experience managing field services and/or remote employees is ideal.
- Intelligent, effective communicator, works well with others, treats people the right way, strong customer service orientation
- High energy and ambitious work style a plus
- Experience supervising multiple direct reports
- Experience developing successful employees and managing employee performance
- Business acumen
- Excellent communication skills (oral, written, and presentation)
- Ableto demonstrate effectivecomputer skills (Microsoft Office)
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