• Our client is a global leader building information infrastructures information infrastructures and virtual infrastructures to help people and businesses around the world unleash the power of their digital information.
• This client offers backup and recovery, enterprise content management, unified storage, big data, enterprise storage, data federation, archiving, security, and duplication help customers move to and build IT trust in their next generation of information management and enable them to offer IT-as-a-Service as part of their journey to cloud computing.
• We operate R&D centers in Brazil, China, France, India, Ireland, Israel, the Netherlands, Russia, Singapore, and the U.S., and manufacturing facilities in the U.S. and Ireland.
• This company ranks 139 in the Fortune 500 and had reported revenues of $21.7 billion in 2012, the largest revenue year in its 34-year history.
• This client employs approximately 60,000 people worldwide. We are represented by approximately 400 sales offices and scores of partners in 86 countries around the world. We have the world's largest sales and service force focused on information infrastructure, and we work closely with a global network of technology, outsourcing, systems integration, service, and distribution partners.

• Flexible work schedule
• On campus cafeteria
• Collaborate team environment
• High profile technology people
• Company sponsored events

• Route service requests to appropriate product support teams.
• Create, research and update service requests
• Executes Disaster Recovery procedures if needed, according to established protocols. Work hours comprise of shift pattern, weekends, holidays and overtime as required to cover a 24 X 7 period.
• Implements, escalates procedures in a timely manner to appropriate personnel as directed by Global Support Center Shift leads and management.

• Hopkinton is located 25 miles from Boston. It is the starting point for the Boston Marathon.
• This town is ranked 19 on the top 100 places to live with a population of 14,000.
• This area is well known for its State Parks with a lot of activities such as: water skiing, jet skis, soccer fields, baseball fields, and playgrounds.
• The climate is warm during summer in the 80's and and cooler in the winter 40's.

BACKGROUND PROFILE: Customer Support Technician

• Typically Associate of Science Degree or equivalent work experience.
• More than two years of customer service experience.
• Advanced level of experience with Microsoft Office Suite Excel, Word and Outlook.
• Availability to work a flexible work schedule.
• Knowledge of customer relationship management tools.
• Route service requests to appropriate product support teams