Customer Support Technician (Italian) with Elwood Professional in Draper, UT

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Elwood Professional

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Job Location: Draper, UT

Opportunity Presentation

Erik Backlund, Technical Recruiter
THIS EMAIL Customer Support Technician COMPANY PROFILE:

Our client is a global leader building information infrastructures information infrastructures and virtual infrastructures to help people and businesses around the world unleash the power of their digital information.
This client offers backup and recovery, enterprise content management, unified storage, big data, enterprise storage, data federation, archiving, security, and duplication help customers move to and build IT trust in their next generation of information management and enable them to offer IT-as-a-Service as part of their journey to cloud computing.
We operate R&D centers in Brazil, China, France, India, Ireland, Israel, the Netherlands, Russia, Singapore, and the U.S., and manufacturing facilities in the U.S. and Ireland.
This company ranks 139 in the Fortune 500 and had reported revenues of $21.7 billion in 2012, the largest revenue year in its 34-year history.
This client employs approximately 60,000 people worldwide. We are represented by approximately 400 sales offices and scores of partners in 86 countries around the world. We have the world's largest sales and service force focused on information infrastructure, and we work closely with a global network of technology, outsourcing, systems integration, service, and distribution partners.

WHAT THIS COMPANY OFFERS YOU:

THE ROLE YOU WILL PLAY: Customer Support Technician

Fluent in English and Italian
Available to work flexible work schedule from 4:00 pm to 12:30 Midnight - Tuesday through Saturday
Create, research and update service requests.
Route service requests to appropriate product support teams.
Interface with Global support teams and Field personnel.
Implement escalation procedures as required.

COMMUNITY: Salt Lake City, UT

Salt Lake City is the capital and the most populous city within Utah It has an estimated population of 1,175,905. The city is the core metropolitan area with a larger urban area known as the Wasatch Front with the population of 2,328,299.
Winter sports include skiing, snowboarding. Eight ski resorts lie within 50 miles of Salt Lake City. In 2002, Salt Lake City hosted the Winter Olympics. Summer activities include hiking, camping, rock climbing, mountain biking, and other outdoor activities.
Salt Lake City is widely considered a bicycle-friendly city. In 2010, Salt Lake City was designated as a Silver-level Bicycle Friendly Community by the League of American Bicyclists, placing the city in the top 18 bicycling cities in the U.S. with a population of at least 100,000. Many streets in the city have bike lanes, and the city has published a bicycle map.
Salt Lake International Airport is located approximately 4 miles west of downtown. The International Airport is a Delta hub serving over 100 non-stop destinations throughout the United States, Mexico, Canada, and Paris.
Salt Lake Citys mass transit service is operated by the Utah Transit Authority. It also includes a light rail system and commuter rail. In 2011, The Brooking Institution rated Salt Lake Citys mass transit system as the third-best in the nation providing access to 59% of the jobs in the valley.

BACKGROUND PROFILE: Customer Support Technician

Typically Associate of Science Degree or equivalent work experience.
More than two years of customer service experience.
Advanced level of experience with Microsoft Office Suite Excel, Word and Outlook.
Availability to work a flexible work schedule.
Knowledge of customer relationship management tools.
Route service requests to apprpriate product support teams

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