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Desktop Support Engineer
True North Consulting, LLC
Job Location: Kansas City, MO
This is an employee-centric firm with excellent perks and very low turnover! This company is on a fast growth trojectory and provides excellent opportunities for advancement!

They key responsibility of this role is toprovidesupport for the organizations hardware and software as well as peripherals. Additionally, the position provides support for both proprietary as well as purchased software and hardware. This company is looking for people with solid technical skills and an affinity towards strong customer service!

Key Responsibilities:

  • Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
  • Logs and tracks calls using problem management database/ticketing system to maintain history records, problem documentation, as well as software and hardware inventories.
  • Installs hardware, software, and peripheral equipment.
  • Testing of software products in development
  • Consults with programmers to explain software errors, recommend changes to programs, and assists in the identification of emerging technologies and products.
  • Calls software and hardware vendors to request service regarding defective products.
  • Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.
  • Writes software and hardware evaluations and recommendations for management review.
  • Develops, writes and revises user training manuals and procedures.
  • High School Diploma with 2 or more years of experience supporting enterprise level hardware and software
  • Proven written and oral communication skills, organizational skills, demonstrated willingness to work within a collaborative, team-oriented environment

  • Bachelors or Associates Degree in the Technology field

How To Apply:
You will be directed to another website for application instructions.
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