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Field Service Engineer
Hub Technology Group
Job Location: Westford, MA

Growing software company looking for a Field Service/Support Engineer. This is a position with a lot of visibility and opportunity for growth. The candidate will be responsible for Installation and Support of the Software Suite in a production Print and Mail environment. The technology has a strong focus on customer care, and as such this role features prominently in the customer relationship cycle. Candidates will be involved in the life-cycle of the solution from initial scoping to post installation support.

Essential Job Responsibilities:

  • Travel to customer locations for installations of the Solution (both national and international travel required)
  • Provide on-site training of the Solution to customer resources.
  • Assist with diagnosing and troubleshooting hardware and software issues encountered in the field.
  • Document installation activities and provide daily reports to internal and external stake-holders.
  • While not on an installation, provide remote support for installation base.
  • Provide technical knowledge during pre and post sales scoping of upcoming projects.
  • Work with internal and external stake-holders on documentation needs and improvements.
  • Perform regular call-outs to customer contacts to ensure installation base is happy and taken care of.

Required Qualifications:

  • Associates or Bachelors in Computer Science/Information Technology or equivalent experience.
  • Experience in a Service role preferred.
  • Willingness and flexibility to travel.
  • Solid understanding and experience with Windows Operating Systems.
  • Knowledge of MSSQL databases and queries.
  • Basic knowledge of networking technology.
  • Basic scripting capabilities a plus, EG; JS, Python
  • Excellent oral and written communications.
  • Excellent problem-solving skills.
  • Ability to work independently or within a team.
  • Basic knowledge of electronic/circuit logic a plus.
  • Familiarity with basic hardware tools a plus.

How To Apply:
You will be directed to another website for application instructions.
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