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Inbound Fraud Representative - Full Time
Synchrony Financial
 
Job Location: Dayton, OH

What are you working forward to?

At Synchrony we make sure our employees are always working forward to something exciting. On our Call Center team, this means ensuring our customers successand we'll do the same for you: through generous benefits, continuous learning and clear career progression.

What youll do as an Inbound Fraud Representative?

You'll handle in-bound calls, helping our clients and cardholders resolve their potential fraud issues. Trust is vital to building strong relationships with our customers, and in this role youll be essential in creating that trust. You'll review accounts, research concerns and respond promptly, and most importantly, you'll build relationships with clients, customers and colleagues.

What youll need to succeed

Youll be an effective listener, with great communication skills and strong customer service skills. You must be motivated, friendly and able to take direction and run with it. You'll also need excellent problem-solving and analytical skills and thrive in a team, giving and getting support every step of the way. On top of this, youll need proficient computer skills, and be comfortable utilizing PowerPoint, Word, Excel and Outlook programs.

What youll need to be considered for this role

*YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT for more information, click here.

  • 6+ months customer service experience of any kind and/or military equivalent experience.

  • Confidence using a computer

  • Be 18-years-old or older

  • Have a high school diploma or equivalent

  • Be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process

  • Effective 1-1-18, new hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months time in position before they can post. All internal employees must have at least a consistently meets expectations performance rating and have approval from your manager to post (or the approval of your manager and HR if you dont meet the time in position or performance requirement).

  • Legal authorization to work in the U.S. (this is required). We will not sponsor individuals for employment visas, now or in the future, for this job openin



    How To Apply:
    You will be directed to another website for application instructions.

 
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