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Customer Care Representative
Talent Source
 
Job Location: Elkhart, IN
As the Customer Care Rep., you will provide over the phone training and support to customers on product needs, ensuring timely and effective service, to maintain and enhance customer satisfaction. Your Accountabilities in the Role:

Handles incoming calls fand timely transfers those to the corresponding party to meet the customer’s needs.
Assists with setting appointments with the Service Center or Mobile Service Technicians in a timely and efficient way.
Provides help desk support for OEM’s, Dealers and end users on general product questions or issues, ensuring accurate and timely service.
Provides over the phone basic instructional product support for the dealer service technicians to ensure dealers are up to date and well equipped to handle the servicing and/or troubleshooting as needed with our products.
Maintains strong working relationships with Service area to ensure collaboration and open communication throughout the organization.
Processes warranty claims for end-users, dealers and OEM customers ensuring these are processed accurately and timely. Requirements:
Education: Associates degree in a related field preferred; would consider a High School graduate / GED with direct customer service experience.
Experience: 2+ years of experience in Customer Service / Support capacity
Functional Skills: Strong problem resolution skills, with a technical/mechanical aptitude to learn basic product service, troubleshooting, and support for the products. Ability to handle calls and enter information into a database at the same time. Strong attention to detail with the ability to move efficiently to new calls.
Technology Skills: Knowledge of Microsoft Office is required; database experience preferred.
Language Skills: Solid verbal and written communication skills required
Leadership/Behaviors: Strong customer focus and a sense of urgency is required; ability to build relationships, collaborate on best practices, and provide ongoing support to customers and team members is also important.
Culture Match: Reliable and able to work within a close team while possessing individual accountability for the role is key. Teachable and excited to learn. Headquartered in North Central Indiana and founded in 2009, TalentSource Staffing is a sole source recruiting firm offering an awesome team of subject matter experts in talent acquisition! We are recruiting generalists and provide professional job placement in a wide range of disciplines and industries, including temporary and perm placement, payroll, and specialty staffing solutions to a wide variety of top notch clients! TalentSource Staffing is committed to establishing a long-term relationship with both their clients and candidates. They achieve their mission of providing superior customer service through customized talent solutions, with an emphasis on quality and continuous improvement. To learn more about TalentSource Staffing please visit us at www.talentsourcestaffing.com!
Talent Source Staffing is an Equal Opportunity Recruiting Firm. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



How To Apply:
You will be directed to another website for application instructions.
 
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