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Customer Service Manager
Corporate Resources, LLC
 
Job Location: Covington, KY

Customer Service Manager

The position of Manager of Customer Service is with a family owned business, fourth generation, that has been in the Printing Business for over 170 years. It is a printing company offering a wide range of products. This is a company that offers the opportunity for a career with room for growth and development. Complete with a Wellness program, a Culture and Engagement committee, Medical-Dental Vision and 401K with company match.

The chosen candidate will serve as Manager of Customer Service, managing a department of 5-6 people. Manager must be highly qualified, result-oriented professional with at least 10 years of multifaceted experience in Customer Management, adept at listening to the needs of customers and delivering excellent customer service.

  • Manage relationships with a variety of internal partners.
  • Lead the organization’s efforts to come up-to date with Aged Receivables.
  • Regular collaboration and participation in the planning process
  • Involved with Sales budget and key performance metrics
  • Will establish and deliver performance metrics and goals
  • Participate in Research and Development activities
  • Develop the existing associates on both the Design and Customer Service teams

Required:

  • Must have experience in multiple areas of customer service
  • Bachelor’s Degree
  • 5+ years of experience in multiple areas of customer service, specifically client services
  • Experience in Printing, Packaging or Ink industry, A MUST
  • Proven leadership/management experience in a packaging industry.
  • Attention to detail and a creative and details oriented problem solver
  • Proven success managing teams that exceed sales quotas and goals





How To Apply:
You will be directed to another website for application instructions.
 
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