Title: IT Manager - SIEBEL
PURPOSE
The IT Managers role is to plan, coordinate, and supervise all activities in their specialty field related to the design, development, and implementation of application/infrastructure systems, services, and processes. The IT Manager is also responsible for supporting the maintenance and upgrading of their existing application/infrastructure systems and services. The incumbent will guide his/her team on issues related to the design, development, and deployment of mission-critical information, infrastructure and/or software systems. The IT Manager is responsible for managing a team and/or Team Leads, establishing goals and objectives, managing performance and deliverables, and developing and mentoring staff. This position operates with latitude for un-reviewed action or decision. The IT Manager is responsible for managing performance and deliverables from a global workforce of associates and vendors that may be operating from various time-zones.
JOB RESPONSIBILITES AND ACCOUNTABILITIES
Reviews and approves proposals for the utilization of IT resources and techniques to systems or infrastructure, processes, and procedures. Works with external vendors as needed.
Manages the execution and delivery of department projects, including problem definition, and recommendation of changes to systems, infrastructure or processes.
Where applicable, ensures that Service Level Agreements are created and systems are stable for turnover to support services. Oversees efforts in working with application/infrastructure support organizations to assist in the hand-off between development and support.
Maintains customer relationship and integration of activities through regular communications with business/IT managers and directors.
Identifies and coordinates activities requiring resources across the IT Department.
Develops project plans including resource and capital requirements; provides input into budgeting process regarding area expenses such as travel, training, etc.
Ensures staff is adhering to organizational methodologies, company policies and procedures.
Responsible for all aspects of managing the team including; setting goals and objectives, managing performance, developing associates, staffing, promotions and salary administration. Manages performance utilizing organizations performance management system, practices and tools; applying them to developing and improving individual, team, and organizational performance. Implements formal or informal rewards and recognition programs for employees and identifies opportunities to enhance performance, e.g., practice assignments, training and shadowing. Works with associates to create individual and career development plans.
Stays abreast of emerging technologies and trends in Information Technology disciplines and retail business areas the company serves in order to drive innovation into the organization.
Maintains an environment where all understand, and are committed to, providing excellent service to internal and external customers. Contributes to the ongoing evolution of process/methodologies that pertain to the software development lifecycle, people management, business process or information services.
JOB REQUIREMENTS
Relevant Experience, Education, Certification, Knowledge, Skills and Abilities:
Minimum 4 years of Information Technology experience required
6-8 years of relevant of Information Technology experience preferred
Bachelors Degree in Computer Science preferred.
Experience with software implementations and solution delivery
- Experience with delivery of solutions (software, hardware, networks, databases, security
- Experience with product release management
- Well-rounded technology background is preferred (technical implementation/architecture)
- SIEBEL technical knowledge and/or experience preferred
- Project Execution focused
- Experience leading ongoing support efforts post-implementation
Knowledge and understanding of development methodologies (parallel, iterative, waterfall)
Ability to manage competing priorities
Experience leading a team required
Leadership qualities effective communication, team building, enthusiasm, creating thinking
Demonstrated ability to influence key IT and business leaders
Excellent written and verbal communication skills, strong customer focus and demonstrated ability to work in geographically dispersed teams
Must have strong computer skills and be proficient in use of Microsoft Office applications
|
