Job Location: Phoenix, AZ Job Type: Full-Time Regular
Qbases culture is fast-paced and devoted to excellence. This affects just about everything we do, from the technology we create to the people we hire. The following position is contingent upon contract award and ability to obtain required clearance. The Area Manager reports to the Regional Technical Manager and will serve in a geographic area of the United States to manage the service delivery efforts of a large IT Service Delivery team that provides break-fix and operational and maintenance support to the end-users within the assigned area. Ensures tasking, priority projects, reporting and other technical activities are carried out in accordance with specified objectives as outlined in the Statement of Work and through agreements with client.
Responsibilities:
Responsible for all aspects of the assigned Area of Responsibility (AOR) and assigned projects Manages the workload and assignments of subordinate staff through daily interaction and periodic staff meetings Monitors the REMEDY queue Works with client for direction and priorities Serve as point of contact for all projects, work assignments, service level agreements, deliverables, and customer relationships in their (AOR) Interface with all areas affected by any project in their AOR including end users, computer services, and clients Collaborate with client to assist in defining project scope and objectives and make work assignments as required Develop detailed work plans, schedules, project estimates, resource plans, and status reports Conduct project and staff meetings as needed Ensure adherence to quality standards and directs and/or provides analysis of trouble tickets to identify root cause Serve as liaison to the client counterpart and manage vendor tasks as required Manage to budget guidelines provided by program management Provide leadership and challenges others to develop as leaders while serving as a role model and inspiring coworkers to attain goals and pursue excellence encouraging more junior staff to take responsibility for their development within the company Identify opportunities for improvement and makes constructive suggestions for change while managing the process of innovative change effectively and remaining on the forefront of emerging industry practices Facilitate effective team interaction by acknowledging and appreciating each team members contributions; effectively utilizing each team member to his/her fullest potential and keeping track of lessons learned and shares those lessons with team members Manage client interaction and expectations regarding service delivery efforts while developing lasting relationships with client personnel that foster client ties Communicate effectively with clients to identify needs and evaluate alternative technical solutions while continually seeking opportunities to increase customer satisfaction and deepen client relationships Conduct effective performance evaluations and mentor service delivery team through formal and informal channels
Knowledge and skills: Understanding of complex technologies and concepts Understanding of networking concepts and proven experience consistently applying them in client engagements Significant knowledge of client/server and internet systems architectures
Education and work experience:
Demonstrated work experience managing medium sized technical teams Bachelors degree or equivalent experience preferred ITIL certification preferred PMP preferred
Clearance Required:
Background investigation
Location: This position will be available in Phoenix, AZ
Our state-of-the-art technologies and facilities, coupled with our industry-leading technology team, help our clients successfully meet the demands of any size data processing or data management project. Discover more about Qbases innovative technology by visiting http://www.qbase.us/our_technology.html.
Find our latest collection of Qbase resources, written by our data and technology experts, on a wide variety of topics covering IT, data analytics, data security and other important issues at http://www.qbase.us/resource.html.
Qbase inventors are persistently working on software innovations, led by company executive, Scott Lightner. Learn more about Qbase leadership at http://www.qbase.us/team.html.
Qbase
Qbase is an Equal Opportunity Employer. It is the policy of Qbase to ensure equal employment opportunity in accordance with the Ohio Revised Code 125.111 and all applicable federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), or veteran status is illegal. Qbase managers and employees will comply with state and federal equal employment laws, rules, regulations and guidelines.
