Qbases culture is fast-paced and devoted to excellence. This affects just about everything we do, from the technology we create to the people we hire. The following position is contingent upon contract award and ability to obtain required clearances.
The Computer System Analyst (Senior) reports to a Supervisor and/or Technical Manager and provides senior-level support for a 24x7 LAN and associated applications, peripherals and connectivity in a Tier II service desk environment on a nationwide contract. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently or under immediate supervision. The Computer System Analyst may also serve as a mentor or in a supervisory role to junior level Deskside Technicians and System Administrators. A certain degree of creativity and latitude is required. Travel Requirement:This position may require up to 30% travel. Responsibilities:
Provide senior level support of a 24x7 LAN and associated hardware, applications, users and other equipment both remotely and onsite to include mainframe connectivity and web-based application connectivity. Troubleshoot and upgrade existing operational environment consisting of Windows Servers 2000/2003 and workstations running Windows XP, and Windows 2000, Active Directory and Exchange. Provide support of peripheral devices such as PDAs, Blackberry hand held devices and printers Utilize Veritas Backup Exec and Computer Associates ArcServe Disaster Recovery software Document all work performed and ability to write clear and effective status reports, problem analysis reports and other ad-hoc reports Technical support and planning for large projects, operations and special events to include evaluation of wireless and other networking technologies Work as a member of a large team and use established standard operating procedures in the conduct of daily duties Coordinate with the Technical Manager to ensure problem resolution and user satisfaction Install or monitor enterprise installations of new software releases and system upgrades Evaluate and install patches, and resolve software related problems Maintain data files and monitor system configuration to ensure data integrity Utilize the Remedy Action Request System (ARS) to track all service and trouble tickets involving support to end-users Responsible for all LAN and Desktop related hardware and may be required to conduct physical inventories Make recommendations, if needed, for approval of major systems installations Ability to professionally manage client interaction and expectations regarding service delivery efforts Communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions Continually seeks opportunities to increase customer satisfaction and deepen client relationships Apply basic knowledge of industry trends and developments to improve service to our clients
Knowledge and skills:
Advanced knowledge of the latest Network Operating Systems and hardware Familiarity with LANDesk and experience with BigFix required. Advanced knowledge of backup software and hardware Advanced knowledge of Active Directory, Exchange and Enterprise Messaging Software Familiarity with WAN Devices, circuits, cabling and telephonic and/or communication technology Working knowledge of commonly-used concepts, practices, and procedures within desktop/LAN environment Customer interface skills a must. Ability to communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions
Education and work experience:
Bachelors degree preferred 10 years of related technical experience preferred MCSE preferred ITIL certification preferred Clearance Required: Background Investigation and up to Top Secret. Qbase also utilizes E-verify.
Location: This position will be available in Dallas, TX
Our state-of-the-art technologies and facilities, coupled with our industry-leading technology team, help our clients successfully meet the demands of any size data processing or data management project. Discover more about Qbases innovative technology by visiting http://www.qbase.us/our_technology.html.
Find our latest collection of Qbase resources, written by our data and technology experts, on a wide variety of topics covering IT, data analytics, data security and other important issues at http://www.qbase.us/resource.html.
Qbase inventors are persistently working on software innovations, led by company executive, Scott Lightner. Learn more about Qbase leadership at http://www.qbase.us/team.html.
Qbase
Qbase is an Equal Opportunity Employer. It is the policy of Qbase to ensure equal employment opportunity in accordance with the Ohio Revised Code 125.111 and all applicable federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), or veteran status is illegal. Qbase managers and employees will comply with state and federal equal employment laws, rules, regulations and guidelines.
