Qbases culture is fast-paced and devoted to excellence. This affects just about everything we do, from the technology we create to the people we hire. At Qbase, we provide a dynamic environment working closely with our clients, seasoned business leaders and highly experienced technologists along with the right tools and great opportunities to advance careers in a wide range of functions. The following position is contingent upon contract award and ability to obtain required clearance.
Lan/deskside technician
The Lan/Deskside Technician reports to the Supervisor and/or Technical Manager and provides junior-level support for a 24x7 LAN and associated applications, peripherals and connectivity in a Tier II service desk environment on a nationwide contract. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently or under immediate supervision. Travel Requirement:This position may require up to 30% travel.
Responsibilities:
Provide direct technical support to end-users for all IT related issues both hardware and software Under supervision, provide support to monitor, install and perform maintenance on personal computers, laptop computers, software, and the networks Timely respond to system user requests for assistance Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs Support also includes: install and provide basic support for approved PC software; upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs Troubleshoot/upgrade existing operational environment consisting of workstations running Windows XP and Windows 2000 associated file and print servers running Windows 2000/2003 Active Directory, Exchange and Enterprise Messaging software. Peripheral devices consist of PDAs Blackberry hand held devices and printers Utilizes Veritas Backup Exec and Computer Associates ArcServe Disaster Recovery software May work with Network Operations Center to troubleshoot complex LAN/WAN issues Document all work performed and possess ability to write clear and effective status reports In a subordinate role, provide technical support for large projects, operations and special events Coordinate with senior technical personnel to ensure problem resolution and user satisfaction Utilize the Remedy Action Request System (ARS) to track all service and trouble tickets involving support to end-users Responsible for all LAN and Desktop related hardware and may be required to conduct physical inventories Communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions Continually seek opportunities to increase customer satisfaction and deepen client relationships
Knowledge and skills:
Junior level knowledge of the latest Network Operating Systems and hardware Junior level knowledge of backup software and hardware Junior level knowledge of Active Directory, Exchange and Enterprise Messaging Software Familiarity with WAN Devices, circuits, cabling and telephonic and/or communication technology Knowledge of commonly-used concepts, practices, and procedures within the Deskside environment Ability to communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions
Education and work experience: Bachelors degree preferred 3 or more years of related technical experience preferred MCSE preferred ITIL certification preferred Clearance Required: Background Investigation and up to Top Secret. Qbase also utilizes E-Verify.
Location: This position will be available in Baltimore, Maryland
Our state-of-the-art technologies and facilities, coupled with our industry-leading technology team, help our clients successfully meet the demands of any size data processing or data management project. Discover more about Qbases innovative technology by visiting http://www.qbase.us/our_technology.html.
Find our latest collection of Qbase resources, written by our data and technology experts, on a wide variety of topics covering IT, data analytics, data security and other important issues at http://www.qbase.us/resource.html.
Qbase inventors are persistently working on software innovations, led by company executive, Scott Lightner. Learn more about Qbase leadership at http://www.qbase.us/team.html.
Qbase
Qbase is an Equal Opportunity Employer. It is the policy of Qbase to ensure equal employment opportunity in accordance with the Ohio Revised Code 125.111 and all applicable federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), or veteran status is illegal. Qbase managers and employees will comply with state and federal equal employment laws, rules, regulations and guidelines.
