Job Location: Seattle, WA Job Type: Full-Time Regular
The following position is contingent upon contract award.
This position will serve as the Regional Technical Manager in a geographic area of the United States and manage the service delivery efforts of a large IT Service Delivery team that provides break-fix and operational and maintenance support to the end-users within the region. Ensures tasking, priority projects, reporting and other technical activities are carried out in accordance with specified objectives as outlined in the Statement of Work and through agreements with client.
Responsibilities:
Plan and develop methods and procedures for service delivery to the end users, directs and coordinates projects and exercises control over personnel responsible for specific functions or phases of the service delivery program Coordinate with local client management for daily direction in order to understand and carry out priority tasks and projects Review reports and records of activities to ensure accuracy and modifies or changes reporting methodology as required to meet the requirements of the client Confer with the Program Management Office, Operations Manager and other management staff and customer contacts to ensure consistency in service delivery initiatives Provide technical direction to subordinate staff Apply significant knowledge of industry trends and developments to improve service to our clients Review work of service delivery team and suggest staffing changes according to scope of project Easily recognize work product deficiencies and implement effective solutions Create and execute service delivery plans and revise as appropriate to meet changing needs and requirements Keep Operations Manager well informed of status of service delivery efforts and serve as liaison between service delivery staff and Operations Manager Ensure technical teams document their work and provide thorough status reports Manage technical resources within budget and project schedule Consistently deliver high-quality services to our clients Responsible for effective communication to include: Facilitating team and client meetings; holding regular status meetings with service delivery team; keeping development team well informed of changes within the organization and general corporate news; delivering engaging, informative, well organized presentations; resolving and/or escalating issues in a timely fashion and understanding how to communicate difficult/sensitive information tactfully Provide leadership and challenges others to develop as leaders while serving as a role model and inspiring coworkers to attain goals and pursue excellence encouraging more junior staff to take responsibility for their development within the company Identify opportunities for improvement and makes constructive suggestions for change while managing the process of innovative change effectively and remaining on the forefront of emerging industry practices Facilitate effective team interaction by acknowledging and appreciating each team member's contributions; effectively utilizing each team member to his/her fullest potential and keeping track of lessons learned and shares those lessons with team members Manage client interaction and expectations regarding service delivery efforts while developing lasting relationships with client personnel that foster client ties Communicate effectively with clients to identify needs and evaluate alternative technical solutions while continually seeking opportunities to increase customer satisfaction and deepen client relationships Conduct effective performance evaluations and mentor service delivery team through formal and informal channels Seek and participate in personal development opportunities above and beyond training required by the company while sharing knowledge and training subordinate personnel Knowledge and skills:
Understanding of complex technologies and concepts Understanding of networking concepts and proven experience consistently applying them in client engagements Significant knowledge of client/server and internet systems architectures Education and work experience:
Demonstrated work experience managing large technical teams Bachelors degree required 10 or more years of related project management experience with increasing responsibilities ITIL certification required PMP preferred Experience managing Quality Assurance and Communications programs/projects for large organizations and management of large programs that require interaction with executives that span multiple programs involved in supporting multi-department cross functional projects preferred
Clearance Required:
Background investigation DoD Top secret
Location: This position will be available in the Seattle, WA area.
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Qbase
Qbase is an Equal Opportunity Employer. It is the policy of Qbase to ensure equal employment opportunity in accordance with the Ohio Revised Code 125.111 and all applicable federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), or veteran status is illegal. Qbase managers and employees will comply with state and federal equal employment laws, rules, regulations and guidelines.
