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Service Technician
Johnson Health Tech
Job Location: Newark, DE

Position Overview:

Under the direction of the Service Manager, the Service Technician works to repair, diagnose, and maintain exercise equipment. Will maintain a small parts inventory and document work performed in accordance to policies and procedures.


Primary Responsibilities:

  • Diagnose problems and repair malfunctioning exercise equipment by following testing procedures
  • Provide complete and accurate information about the inspections and steps taken to make the repair per department work practices
  • Log all service claims in OLR within 24 hours of work completed
  • Maintain an accurate inventory of service parts and perform quarterly audits
  • Discuss, present and close service contracts and special programs being offered for customers
  • Discuss with customer continued service when product is no longer under warranty
  • When applicable, discuss new product options with customers or defer customer to retail store
  • Provide accurate service reports to management when requested
  • Report to the Service Manager if customer is having any issues that should be addressed at a higher level

Marginal Job Functions:

  • Other projects as needed.



  • High school degree or equivalent required


  • Minimum of 1-3 years of experience in a technical support or service role required
  • Experience with Microsoft CRM (Customer Relationship Management) helpful

Other Requirements:

  • Valid driver's license with an acceptable driving record
  • Basic knowledge of technical and mechanical problem solving preferred
  • Working knowledge of Microsoft Office Suite and similar communication related software


  • Basic knowledge of the fitness industry
  • Basic knowledge and experience in technical and mechanical problem solving
  • Advanced knowledge of the use of hand tools
  • Ability to recognize and solve problems in a timely manner
  • Strong sense of urgency to achieve a high percent of task target dates
  • With the help of Regional Supervisor, develops and improves current work processes
  • Willing to assist others when his/her tasks are complete
  • Ability to establish and maintain effective working relationships with diverse group of co-workers, customers, and vendors
  • Contributes to a positive working environment
  • Ability to embrace deadlines
  • Skilled in planning, organizing resources and establishing multiple priorities for work assignments for optimum results
  • Utilize multiple software programs as customer relations and technical support tools
  • Achieves high percent of task target dates and KPIs
  • Demonstrated effective interpersonal, verbal, and written communication skills
  • Unwavering attention to detail and commitment to world-class quality
  • Able to be consistently accurate
  • Able to follows tasks to completion in a timely manner without sacrificing quality


We offer an excellent compensation package and team-oriented work environment with growth opportunities.

Some of our outstanding benefits include:

  • Health & Dental Insurance
  • Company paid Life Insurance
  • 401(k)
  • Paid Time Off benefits
  • Product discounts
  • Wellness programs



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