The Shop Foreman functions as a supportive role to the Service Manager/Director and assists in all facets of the service department. Incumbent plays a key role directing the work activities of the service staff.

• Directs and assists subordinate service and support staff in all phases of their jobs. Conducts periodic checks on job statuses ensuring work is completed as per repair order.
• Knowledge of all tools and equipment required to diagnose, troubleshoot, repair and service vehicles.
• Ensure all Certified Pre Owned vehicle certifications are properly inspected and documented to meet or exceed audit criteria.
• Ensure technician cause, correction and mileage out are recorded properly on repair order by performing frequent inspections.
• Ensure proper usage of MPI and all other required software.
• Maintain a Fixed Right the First Time average equal to or above national average.
• Assist AASMs, TFMs or TAC line with any repairs or information required.
• Reports any circumstances that would compromise the department to the Service Manager/Director.
• Assists in the discipline and performance review of staff.
• Maintains the Recheck Log and various required reporting.
• Assume responsibility for any vehicle that has returned due to a failed repair attempt; which includes overseeing the repair and quality control check of the vehicle.
• Train and work with all technicians in the service repair center.
• Maintains the shop (up-to-date) on computer and diagnostic equipment updates and performs software upgrades. Keeps all shop equipment calibrated every 6 months.
• Monitors shop capacity and advises Service Manager/Director of constraints.
• Manages inventory and obtains competitive bids on tools, equipment and sublet repairs and supplies.
• Ensures that all required safety policies, practices and procedures, training and SOPs are followed by staff.
• Conducts quality control checks on completed jobs.
• Ensures proper vehicle protection equipment is utilized during maintenance or repairs, i.e.; fender covers and cloths.
• Manages technicians and is available for guidance.
• Ensures proper repair order flow to satisfy warranty, dealership and business office requirements.
• Ensures shop is neat, clean and organized at all times.

SUPERVISORY RESPONSIBILITIES:

• Directly supervises Technician Apprentices, Technicians and Technician Team Leads within the Service department(s).
• Indirectly supervises employees within the Service department.

• High school diploma or general education degree (GED) required.
• Minimum 3 years of Shop Foreman experience with Jaguar/Land Rover.
• Ability to maintain required State and County technical qualifications such as A.S.E. and/or County permits.
• Strong automotive knowledge.
• Outstanding leadership skills which focus on treating employees with respect.
• Strong management skills and time management skills.
• Strong quantitative skills.
• Valid Driver License and clean driving record.
• Comfortable with ambiguity in a dynamic, changing environment.
• Unwavering commitment to ethical business practices.
• Understands, keeps abreast of, and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA & Right-To-Know, etc.

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