Job Summary:

The Parts Counter Person assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.

Responsibilities:

- Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.

- Answers phone calls, providing price quotes and other information.

- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.

- Pulls and fills orders from stock and notifies parts manager of out-of-stock parts or shop materials that need immediate attention.

- Locates out-of-stock parts from outside sources and submits an emergency order, if necessary.

- Notifies the service advisor and the customer when special ordered parts have been received.

- Notifies the body shop when all parts have arrived and when they will be delivered. *

- Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.

- Follows up on back-ordered parts, and verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.

- Replenishes assigned inventory daily.

- Makes sure all internal requests for parts are billed on service repair order.

- Receives payment from retail customers or obtains credit authorization. Ensures that all charge sales are signed by the customer and that all customers receive their copy of the invoice.

- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.

- Issues and tracks requested shop tools to technicians.

- Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.

- Sets up orders for daily shipment, delivery, or pick-up.

- Keeps front and rear counter areas clean and uncluttered.

- Keeps current on new products and product updates.

Qualifications:

- Must have previous automotive experience.

- Previous experience working in the parts department is highly preferred.

- May be asked to lift 50+ pounds.

- CDK experience needed.

Kearny Mesa Chrysler Dodge Jeep Ram offers excellent benefits, including medical and dental insurance, life insurance, a 401K plan, flexible spending accounts, advancement opportunities and much more.

Kearny Mesa Chrysler Dodge Jeep Ram is an Equal Opportunity Employer (M/F/D/V) and maintains a drug free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

PI141949692